About the job
- You understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet;
- You continuously keep yourself updated on the home furnishing products and in-store services and promotions to help customers make informed choices.
- Approach and listen to the customers at all time; in order to provide in-depth product knowledge.
- Understands the needs of the customer’s Life at Home and shares this knowledge with the customer and co-workers.
- Ensuring high level of customers’ satisfaction by assessing customers’ needs, providing information and assistance when required.
- You ensure the respective home furnishing business area are clean, tidy, items are on displayed, priced and fully stocked to provide an easy shopping experience for the customers.
- Actively steering top selling and prioritized products to maximize sales.
- Act and response quickly on commercial opportunities; changing availability of products (overstock and out of stock) and customer feedback.
- Analyse your activity performance: identify successful activities, solutions and ideas, and use this information to improve your planning of future activities.
- You tidy up the store to ensure all loose hand articles are collected and returned to the respective home furnishing business.
Your profile
- You have an interest in home furnishing and people’s everyday life at home.
- Experience of working in a fast-paced environment, customer-focused and service industry.
- Strong understanding of what excellent customer service looks like and good problems solving skills.
- Ability to handle customer enquiries.
- Good attention to details and have the ability to prioritise and organise work in order to make the most efficient use of time available.
- Able to perform manual tasks and/or must be able to stand for long hours during retail hours
- You are able to commit to working on shift work, weekends and public holidays
- Good Sales experience and able to actively sell through understanding of customer’s needs.
- Strong knowledge in Microsoft Office. Crucial to have good computer knowledge.
- Able to commit 3months for the role.
- Training will be provided.