This position will be responsible for the management of all functional areas of the outlets business including: food and service operation operations (inclusive of Back of House and Front of House), marketing, sales, finance, human resources, administration, maintenance and repair. The GM must have the ability to effectively interact and communicate with guests and team members. The GM must also act as a leader in the development and motivation of the team members while creating an environment that encourages ownership and accountability.
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
Financial/Operations:
- Manage all financial operating expenses; budget, P&L, labor costs, controllable expenses, and cost of goods
- Maximize daily sales and effectively manage costs and labor
- Lead all aspects of the operation: staffing, training, team member relations, repair and maintenance, cleanliness, organization, service timing, quality product, and administration.
- Work with respective areas to develop annual plans and budgets for operations, marketing, sales, and HR functions.
- Responsible for ensuring all outlets have the highest standards for food safety and sanitation
- Conduct periodic outlet performance audits; providing feedback on food and beverage quality, consistency of service standards and safety and sanitation
- Oversight of BEO’s with Sales and Marketing.
- Oversight of Food Server, Host/Cashier, Busser/Runner, and Bartender schedules.
Guest Service:
- Ultimately responsible for all aspects of the guest visit and the quality of experience that the team delivers to the guest, i.e. product, timing, service. This includes, communicating with team members and leaders on guest feedback and resolving issues directly with guests.
- Responsible to take proactive approach to guest relations, i.e. time spent on floor interacting with guests, table visits, etc.
- Empower leaders and team members to deliver the memorable magical moments
- Ensures the highest level of quality and standards
Human Resources:
- Ensure team member engagement is maintained at a high level
- Lead all aspects of team member relations including, but not limited to, hiring, coaching, recognizing, and evaluating team members and leaders.
- Provide ongoing direct and honest feedback to team members regarding individual performance
- Establishes operational guidelines for the recruitment and retention of outlet team members
EDUCATION AND/OR EXPERIENCE REQUIREMENTS:
These skills and abilities are typically acquired through a Bachelor’s Degree in Business Management or Hospitality and at least 5 years of experience in a Food and Beverage leadership role, or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.
- Ability to train, mentor, and develop teams
- Ability to manage and compel groups of team members to perform at their highest levels
- Ability to lead though influence and obtain support from direct reports, peers, or supervisors in order to accomplish a task or goal
- Ability to analyze and interpret data/information
- Must be able to demonstrate excellent verbal and written communications skills
- Must have excellent organizational skills and be able to complete several ongoing activities, projects, or assignments to meet deadlines
- Ability to demonstrate a high level of energy and enthusiasm
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
Possession of, and ability to obtain and maintain a valid drivers and gaming license within assigned state of employment and other jurisdictions
Must successfully pass background check
Must successfully pass an alcohol and drug screening
Must be 21 years of age
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.