Key Responsibilities
- Drive quality convergence plans to achieve customer quality targets.
- Monitor and analyze quality KPIs, warranty claims, failure rates, and warranty costs.
- Lead quality issue resolution by coordinating Engineering, Plants, Suppliers, and Quality teams.
- Manage Engineering Quality Issues (QIT) and ensure proper tracking in GIM/PLM.
- Support problem-solving activities with quality data, reports, and methodologies.
- Ensure production non-conformities are addressed by plant quality teams.
- Prepare quality reviews and represent quality status in customer and management meetings.
- Assess risks related to safety alerts and support field actions or service campaigns.
- Capitalize on lessons learned and ensure their integration into future projects.
Main Objectives
- Achieve customer quality targets and warranty objectives.
- Improve product reliability and customer satisfaction.
- Define corrective actions and technical solutions for field quality issues.
- Act as the key quality representative between Engineering, Manufacturing, Suppliers, Aftersales, and Customer Experience teams
- Master's degree in Industrial Engineering
- 6 months to 2 years of experience in a similar role
- Problem solving skills, quality process, product design (system,architecture), industrial skills, project work, cooperation context control
Managerial skills:
- Ability to convince, communicate, manage the handling of quality issues
- Ability to analyze risks and their consequences
- Ability to mobilize and lead transversal teams
- Autonomy and flexibility to learn new toolings and procedure
- Rigourness ability