Since 1987, Celki VitalAire has been a leading provider of respiratory care (oxygen therapy, ventilation and sleep apnea treatment), diabetes care and breastfeeding solutions to medical professionals and patients in Hong Kong and Macau. Celki VitalAire has become a part of Air Liquide since 2007 and employs over 120 employees that serve over 12,000 patients and healthcare professionals in the region. How will you CONTRIBUTE and GROW? 1. Order Management & Fulfillment Handle end-to-end patient purchase orders using the ERP system. Arrange and monitor delivery schedules to ensure accurate and timely fulfillment of patient orders. 2. Patient Support & Experience Assist patients with the setup, operation, and ongoing usage of Diabetes and Enteral Feeding Pump products to ensure smooth onboarding and continuous adherence. Address patient queries promptly and provide clear, empathetic guidance to ensure confidence in using their medical devices. 3. Patient Feedback & Service Responsiveness Serve as a primary point of contact for patient feedback, inquiries, and special requests. Respond to patient needs efficiently while maintaining high standards of empathy, accuracy, and compliance with healthcare service guidelines. 4. Call Handling Support general call centre operations by managing inbound phone calls from patients, caregivers, and healthcare providers. Address phone inquiries regarding device usage, order statuses, delivery updates, and basic technical troubleshooting. Are you a MATCH? Higher Diploma or above Experience in customer service / call centre is an advantage Applicant with experience of other field / industry will also be considered Patient, pleasant personality with positive attitude communication skill Good command in written and spoken Chinese & English About Air Liquide A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902. Our Differences Make Our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. https://www.youtube.com/watch?v=N6C6q_U0Zas A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be here! We want to ensure a safe experience for everyone interested in joining Air Liquide. Please be aware of fraudulent job offers that are circulating, falsely using the Air Liquide name and brand. These scams often involve individuals or organizations impersonating Air Liquide recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing. Please be advised that Air Liquide and our authorized recruitment partners will never ask you for money at any stage of the recruitment process. You may verify job postings through our official global careers website at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Air Liquide and are committed to combating these fraudulent activities to protect job seekers. If you wish to report an incident, please contact us via this form

Assistant Customer Service Officer.

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Pflegefachkraft / Therapieberater im Außendienst (m/w/d) - außerklinische Beatmung

GESTIONNAIRE DE STOCKS - H/F - VILLEBON

Category Specialist H/F

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