We are seeking a skilled and proactive M365 Engineer with strong hands-on-experience across Microsoft 365 Copilot, Power Platform, Copilot Studio, Microsoft Fabric, ServiceNow catalogues, security approvals, and governance documentation. This role will support enterprise governance by translating technical platform capabilities into controlled, auditable, ticket-driven services for business users. Manage governance for Microsoft 365 Productivity Suite including Copilot, Copilot Studio agents, Copilot for Sales, and enterprise AI agent onboarding, including access controls, approval processes, and deployment readiness. Work with security stakeholders to ensure new AI agents are reviewed for conditional access, DLP , Defender analysis, agent blueprint, and onboarding approval requirements. Manage and document Power Platform governance areas including environments, managed environments, environment makers, viewers, system administrators, PPAC roles, DLP policies, connector governance, and environment policies Ability to govern connector controls, including Microsoft 365 connectors, external connectors, OAuth, API keys, API tokens, and policies to control connector actions. Maintain governance tracking sheets, Jira-linked planning, feature tracking, and production readiness activities for Power Platform and Copilot governance. Support monitoring and alerting requirements for Dataverse storage and capacity usage, including threshold-based alerting discussions. Support Microsoft Fabric governance activities including workspace naming conventions, workspace creation, roles, capacity assignment, managed workspaces, managed capacity, domains, subdomains, tags, external sharing, and Fabric identities. Troubleshoot Fabric Data Agent behaviour, Copilot deployment differences, agent instruction discrepancies, model-response differences, and Microsoft support escalations. Required Skills Strong working knowledge of Microsoft 365 administration, Copilot, Copilot Studio, Power Platform, and Microsoft Fabric governance. Hands-on understanding of Power Platform environments, roles, connectors, DLP policies, managed environments, and tenant-level governance controls. Experience with Microsoft Fabric workspaces, capacity concepts, licensing, domains/subdomains, workspace naming, and Fabric Data Agent governance. Practical knowledge of Copilot Studio agent deployment, agent publishing, sandbox-to-production workflows, and ticket- based access management. Ability to support ServiceNow catalogue design, ITSM documentation, approval workflows, and production-readiness tracking. Preferred Skills Experience creating or maintaining governance such as Jira-linked epics, ServiceNow catalogue definitions, knowledge base folders, FAQs, and communication drafts. Experience with Fabric Data Agent, Copilot for Sales, Salesforce integration conversations, and agent validation.3. 4. Experience working with Microsoft support / FastTrack on Copilot, Fabric, and AI agent governance issues. Ability to explain governance controls to security and business stakeholders in a practical, ticket-driven, auditable manner. Education Bachelor’s or master’s degree in Computer Science, Information Technology, Engineering, or a related technical field. Certifications Preferred Microsoft 365 Administrator Power Platform certification Microsoft Fabric / Power BI certification ITIL Foundation or ITSM-related certification Compensation The salary range provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate’s experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. We encourage open communication throughout the interview process to discuss compensation expectations. For base-salary + commission sales roles, the range represents On-Target Earnings. Min – Max : $90,204.10 - $135,306.16 (USD) Benefits The benefits described represent the current offerings at our organization, however, benefits are subject to change and may vary by location and employment status. We strive to provide a comprehensive benefits package that supports our employees’ health, wellness, and financial goals. Please note that benefits may be discussed in more detail during the hiring process. Remote first / work from home culture Flexible vacation to help you rest, recharge, and connect with loved ones Paid leave benefits Health, dental, and vision insurance 401k retirement savings plan Infertility benefits Tuition reimbursement, life insurance, EAP – and more! It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities. Merative participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics, and software for health and social care. Our values – focus, speed, trust, and inspire – shape how we show up for our clients and each other. Learn more at merative.com Don't see the role you are looking for? Complete your contact information and upload your resume and we will reach out to you should we find a match!

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