Job Description: Business Overview The Rakuten Group's mission is to "empower people and society through innovation." Domestically and internationally, the Rakuten Group provides over 70 services across a wide range of fields, including internet services such as e-commerce, travel, and digital content; FinTech (financial) services like credit cards, banking, securities, e-money, and smartphone payment apps; mobile services including a mobile carrier business; and even professional sports. By organically connecting these services around a membership centered on Rakuten members, we have formed a unique "Rakuten Ecosystem" that is unlike any other. Department Overview This department is dedicated to HR (recruitment, training & development, performance evaluation, labor relations, HRBP) specifically for the mobile business organizations of three entities: Rakuten Mobile, Inc., Rakuten Total Solutions, Inc., and Rakuten Symphony, Inc. While collaborating with Rakuten Group headquarters, this unique environment allows for end-to-end experience, leveraging the characteristics of each company, from addressing HR challenges specific to the mobile business environment (mobile market, retail store operations, global development environment, and talent composition) to planning and implementing solutions, managing operations, and fostering workplace communication. We organize our teams by HR domain—recruitment, training & development, performance evaluation, labor relations, and HRBP. We facilitate cross-organizational collaboration, mutual understanding through study groups and closing meetings, and career-aligned reassignments. As the HR department overseeing the mobile business, we work daily with a strong sense of unity. As an organization specializing in labor relations, you will join a team responsible for overall labor management (health and safety, policy revisions, welfare, labor dispute resolution) and responding to various administrative bodies such as the Labor Standards Inspection Office, in collaboration with the payroll, attendance, and social insurance teams. Despite the diverse operations, each individual is highly conscious and committed to achieving efficiency and higher added value. To become HR professionals, we continuously engage in mutual input and output of HR expertise, applying it to our respective duties to refine our work. We are a very proactive and highly motivated learning organization, offering an environment rich in learning and inspiration. Position: Why We Hire This is to expand our workforce in the labor relations domain to support Rakuten's rapidly growing and expanding mobile-related businesses. Position Details This environment offers the opportunity to challenge yourself with problem-solving and initiatives aimed at improving and advancing existing operations, rather than simply acting as an operator. You will collaborate with HRBPs to understand the conditions and challenges of each company and organization, then consider and execute measures. As many activities are project-based, you can also gain experience in project management and project leadership. You will be responsible for executing the following tasks and for improving operations and processes: Revising various regulations Submitting notifications to the Labor Standards Inspection Office Health and safety-related tasks Health management-related tasks (health check-ups, stress checks, infection prevention, vaccinations, etc.) Responding to employee inquiries, consultations, and reporting cases Other related tasks In this environment, you will find it engaging to perform tasks by understanding the characteristics of the three companies and leveraging the individuality of each. Furthermore, we are advancing the automation of routine tasks and striving to enhance our internal customer service capabilities. We have many foreign national employees, making it possible to acquire high-value expertise beyond your previous experience. Even if you initially lack confidence in your English skills, it's not a problem, as other members will support you until you gradually get accustomed to it. Work Environment Department Overview Organizational Structure: Talent Acquisition & Organization/Talent Development, Employee Relations, Talent Management, HRBP Number of Members: Approximately 70 (50 regular employees, 20 temporary staff) *including additional position employees. Gender Ratio: 60% female, 40% male Employee Relations Related Organizations Full-time Employees: 7 Temporary Staff: 2 Our team of mid-career hires is composed of diverse talent, including members with extensive HR experience within the Rakuten Group and members holding national certification as social insurance and labor consultants. We also have new graduates from multiple years, who are leveraging their Rakuten Group internal networks at various career stages. Mandatory Qualifications: -Individuals with several years of experience in HR and labor relations, and foundational knowledge of the Labor Standards Act and Labor Contract Act. (For second-year new graduates, the team will support.) -Proficiency in Excel (Pivot tables, VLOOKUP functions, basic arithmetic functions, etc.) -Industry experience is not a requirement. Desired Qualifications -English proficiency (ability to read documents, give presentations) -Qualified in labor relations (e.g., Certified Social Insurance and Labor Consultant) -Experience in payroll, social insurance, or attendance management Others Information: Additional information on Location Rakuten Crimson House, 1-14-1 Tamagawa, Setagaya-ku, Tokyo Additional information on Secondment *Secondment is not currently anticipated. Additional information on Transfer *Transfer is not currently anticipated. Additional information on English Qualification English (Overall - 2 - Intermediate), Japanese (Overall - 4 - Fluent) English will be used for business communication via email, chat tools, etc. #HR #GA #CorporateCommunications #corporate #operationdiv #RakutenMobile Languages: English (Overall - 2 - Intermediate)、 Japanese (Overall - 3 - Advanced) Looking for members to join our mobile phone business “They cannot succeed if they step into the field at this late date” Some people say Rakuten is reckless in trying to enter the mobile communications business. However, innovation is realized if we succeed when something seems impossible. At Rakuten, we think the world changes when we achieve such changes. Because our history has always been a series of innovations since our establishment. Launching a communication carrier is an opportunity that we have once in our lives. Crack open the current communication industry. Blow new wind into life. Why not create innovation with us? Why not do something big? Job Opening: Regular Employee Company Name Rakuten Mobile, Inc. Qualifications [Required] TOEIC score of 600 or equivalent English proficiency/skills. Rakuten Group Englishnization Rakuten Mobile, Inc. aims for all employees to achieve a TOEIC score of 800 or higher, in line with Rakuten Group, Inc.'s Englishnization policy. As a first step, a TOEIC score of 600 (or equivalent English proficiency) is required for mid-career hires. Job Responsibilities [Upon initial hiring] Varies depending on the position. The scope of work changes may include assignments to other duties determined by the company based on directives, etc. (If a transfer is ordered in accordance with the secondment regulations, the duties will be those of the seconded company.) Contract Period No fixed term Probationary Period Yes (3 months) The probationary period may be extended at the company's discretion. Employment conditions will not change during the probationary period. Work Location [Upon initial hiring] Headquarters (Rakuten Crimson House, 1-14-1 Tamagawa, Setagaya-ku, Tokyo), and other business sites. The scope of work location changes may include reassignments or transfers to locations nationwide and overseas. If remote work is partially permitted, the work location will be the remote work location approved by the company. The work location at the time of hiring will be communicated in the job description for each position and the offer letter. As a measure against passive smoking, smoking is prohibited on the premises of Rakuten Crimson House (however, this may vary depending on the business site). Working Hours Standard working hours: 9:00 AM - 5:30 PM On days when Rakuten Group morning meetings are held, the prescribed working hours will be 8:00 AM - 4:30 PM. Prescribed working hours are 7.5 hours, with a 1-hour break. A flextime system is partially applied. Core time: 11:00 AM - 3:00 PM (8:00 AM - 12:00 PM on morning meeting days) Some positions may differ from the above; details will be specified in the offer letter (e.g., application of discretionary labor system). Overtime work or work on holidays may be instructed. Holidays/Leave/Absence Complete two-day weekend system (Saturday and Sunday) and national holidays Summer vacation, New Year's holiday, annual paid leave, menstrual leave, special leave (condolence, volunteer, etc.) Maternity leave, childcare leave, family care leave Some positions may differ from the above; details will be specified in the offer letter. Salary Monthly salary: JPY300,000 ~ (Breakdown: Base salary JPY 227,848 + fixed overtime pay for 40 hours JPY 72,152) The above is the minimum salary offered for mid-career hires. Overtime work exceeding 40 hours per month will be paid separately as overtime allowance. Some positions may differ from the above; details will be specified in the offer letter (e.g., application of discretionary labor system). Commuting allowance will be provided (conditions and maximum amount apply). Salary Increase Yes Reviewed in January and July based on company performance and individual evaluation. Bonus Yes Paid in June and December based on company performance and individual evaluation. Stock Option Plan Yes Retirement Allowance Yes Insurance Employees' Pension Insurance, Health Insurance, Workers' Accident Compensation Insurance, Employment Insurance, etc. Benefits Cafeteria (breakfast, lunch, dinner generally free) Employee Stock Ownership Plan English learning support, etc. Job Opening: Fixed-term Employee Company Name Rakuten Mobile, Inc. Qualifications Varies depending on the recruiting position. Job Responsibilities [Upon initial hiring] Varies depending on the recruiting position. The scope of work changes may include assignments to other duties determined by the company based on directives, etc. (If a transfer is ordered in accordance with the secondment regulations, the duties will be those of the seconded company.) Contract Period Fixed term Maximum contract renewal period: Yes (The total contract period is 5 years, starting from the initial employment contract date.) Probationary Period None Work Location [Upon initial hiring] Headquarters (Rakuten Crimson House, 1-14-1 Tamagawa, Setagaya-ku, Tokyo), and other business sites. The scope of work location changes may include reassignments or transfers to locations nationwide and overseas. If remote work is partially permitted, the work location will be the remote work location approved by the company. The work location at the time of hiring will be communicated in the job description for each position and the offer letter. As a measure against passive smoking, smoking is prohibited on the premises of Rakuten Crimson House (however, this may vary depending on the business site). Working Hours Standard working hours: 9:00 AM - 5:30 PM On days when Rakuten Group morning meetings are held, the prescribed working hours will be 8:00 AM - 4:30 PM. Prescribed working hours are 7.5 hours, with a 1-hour break. A flextime system is partially applied. Core time: 11:00 AM - 3:00 PM (8:00 AM - 12:00 PM on morning meeting days) Some positions may differ from the above; details will be specified in the offer letter (e.g., application of discretionary labor system). Overtime work or work on holidays may be instructed. Holidays/Leave/Absence Complete two-day weekend system (Saturday and Sunday) and national holidays Summer vacation, New Year's holiday, annual paid leave, menstrual leave, special leave (condolence, volunteer, etc.) Maternity leave, childcare leave, family care leave Some positions may differ from the above; details will be specified in the offer letter. Salary Determined individually based on experience, etc. Commuting allowance will be provided (conditions and maximum amount apply). Salary Increase Yes Upon contract renewal, a salary revision may be proposed based on the most recent evaluation. Bonus May be paid taking into account company performance, general economic conditions, and work performance/abilities. Stock Option Plan None Retirement Allowance None Insurance Employees' Pension Insurance, Health Insurance, Workers' Accident Compensation Insurance, Employment Insurance, etc. Benefits Cafeteria (breakfast, lunch, dinner generally free) Employee Stock Ownership Plan English learning support, etc.

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