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The Country Operations Director will lead the development and execution of scalable retail operations for a fast-growing F&B business in Korea. This role requires a leader with strong large-scale F&B brand experience, commercial acumen, operational planning capability, and the maturity to build trust with store teams, cross-functional partners, and senior leadership. The ideal candidate will be able to translate brand standards into practical store execution while driving operational efficiency, customer experience, and sustainable business growth. Responsibilities • Country Retail Operations Leadership: Lead overall retail operations in Korea, ensuring consistent, efficient, and high-quality day-to-day store operations across all locations. • Scalable Operations Framework: Build and continuously improve scalable store operation frameworks, including SOPs, store routines, service standards, labor productivity, and operational efficiency models to support rapid business expansion. • Store Performance & Business Impact: Monitor and analyze store performance metrics, including sales, customer experience, labor productivity, category performance, and operational KPIs, and translate insights into practical improvement actions. • Customer Experience Excellence: Ensure a consistent and premium store experience by strengthening service standards, brand execution, customer journey, and in-store operational discipline. • Operational Efficiency & Cost Management: Identify opportunities to improve productivity, cost-effectiveness, store execution speed, and resource allocation while maintaining service quality and brand standards. • Team Leadership & Capability Building: Lead, coach, and develop the Operations team and store leadership, building a strong field leadership pipeline that is ready to support hyper-growth. • Inventory & Vendor Management: Ensure effective inventory control, stock optimization, waste reduction, and vendor/service provider management to support smooth store operations. • Compliance & Risk Management: Ensure retail operations comply with local regulations, company policies, industry standards, and internal operating procedures. Develop practical crisis management plans to ensure business continuity. • Budget & Reporting: Develop and manage the country’s retail operations budget, and provide clear reporting on store performance, operational issues, improvement plans, and strategic recommendations to the Country General Manager and SEA Operations Director. • Cross-functional Collaboration: Work closely with Marketing, HR, Finance, SCM, QA, Construction, and other relevant functions to align business priorities and ensure effective execution at store level. • Stakeholder Trust & Leadership: Build strong trust with the existing Operations Team, Store Partners, Korea Leadership Team, and regional stakeholders through mature leadership, clear communication, and practical problem-solving. Qualifications • Extensive experience in retail operations management, preferably within large-scale F&B, café, beverage, QSR, or multi-store retail environments. • Strong understanding of store operations, premium customer experience, brand execution, service standards, and operational discipline. • Strong business acumen with the ability to translate business goals into practical operations priorities and field execution plans. • Excellent operations planning and analytical skills, including store performance, labor productivity, operational efficiency, and sales improvement analysis. • Proven ability to build scalable operational frameworks, SOPs, store routines, reporting mechanisms, and field execution models. • Ideally 5+ years of field operations, area management, operations planning, or operations excellence experience. • Mature leadership style with the ability to earn trust from store teams, existing Operations members, cross-functional leaders, and senior management. • Excellent communication, stakeholder management, problem-solving, and decision-making skills in a fast-paced, high-growth environment. • Knowledge of local regulations, compliance requirements, and retail operating standards. • Ability to manage multiple priorities and collaborate effectively with cross-functional teams and external partners. At CHAGEE, our people are at the heart of the brand. Every role plays an important part in how we serve our customers and grow the business. We focus on building a workplace where people feel supported, respected, and able to do their best work. We value teamwork, open communication, and accountability, and we encourage continuous learning through training and development opportunities. As we continue to grow across the region, our team members grow with us and take on new challenges and opportunities along the way. If you are looking for meaningful work in a dynamic environment with a supportive team, explore our open roles and see where you might fit in. Kindly submit your resume and indicate the role you are interested in. Our team will reach out should a suitable opportunity arise. We look forward to connecting and exploring your career path with CHAGEE. Details Details Details
Chagee
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Korea Operations Director.
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