Job Description: Business Overview Marketing Division leads the areas of brand, creative, marketing, and membership as a cross-group organization, with the mission of expanding the membership value and ecosystem of the Rakuten Group, which has more than 70 services. 　 Department Overview Our mission is to provide “Rakuten membership system” (ID System) as a platform which connects wide variety of services organically, and enable our customers use our services safely at ease, maximize Rakuten membership value. By accurately collecting and utilizing Rakuten member information, we provide an environment where members can safely and conveniently use Rakuten's services both inside and outside the Rakuten ecosystem. Our mission is to enhance the added value of the member experience and drive Rakuten's business growth. 　 Why We Hire To enhance project propulsion 　 Position Details Overview: In the group-wide marketing organization, you will be responsible for planning and executing the authentication infrastructure of the Rakuten membership system and the strategy for utilizing member information, delivering value to both services and members. Currently, Rakuten’s active user base exceeds 45 million per month in Japan alone. However, we are not satisfied with the status quo and continue to take on new challenges, such as building safer service usage mechanisms and creating stronger connections between members and services within the Rakuten ecosystem. In this role, you will work closely with service owners, privacy and security teams, and development teams to lead large-scale projects related to authentication, authorization, and identity verification (eKYC). Responsibilities: - Develop and evaluate membership enhancement strategies using Rakuten ID for domestic and international services. - Define requirements, identify challenges, and assess impact through interviews, analysis, and documentation. - Collaborate with business owners, developers, and executives to align on initiatives and gain consensus. - Create project roadmaps and manage tasks. - Identify, resolve, and manage risks and issues that arise during project execution. 　 Mandatory Qualifications: - Experience in internet business or web services - Experience in defining business requirements - Strong analytical and problem-solving skills - Excellent communication skills to collaborate effectively with both technical and non-technical stakeholders 　　 Desired Qualifications: - Experience leading large-scale projects involving 50+ stakeholders - Advanced business English proficiency - Practical experience working in multinational teams or cross-cultural environments 　 [ id: cmorec gmgd ] #marketingdiv Languages: English (Overall - 2 - Intermediate), Japanese (Overall - 4 - Fluent) In Japanese, Rakuten stands for ‘optimism.’ It means we believe in the future. It’s an understanding that, with the right mind-set, we can make the future better by what we do today. So we challenge ourselves to evolve, innovate and experiment, to create a better, brighter future for everyone. Today, our 70+ businesses span e-commerce, digital content, communications and fintech, bringing the joy of discovery to almost 1.3 billion members across the world. If you have any trouble logging in, please contact us here Rakuten Group, Inc.: rakuten-recruiting-info@mail.rakuten.com *Please read the Application Requirements(EN) / 募集要項(JP) before applying. Our Diversity & Inclusion Policy and Application Documents Rakuten’s corporate mission is to “contribute to society by creating value through innovation and entrepreneurship.” We foster a culture that provides equal opportunities to those who share this founding philosophy and take on the challenge to transform society, regardless of age, gender, nationality, or any other status. Diversity is one of Rakuten's core strategies and a driving force for innovation. Because of this, you are not required to submit any of the following information in order to apply for our job positions. - Gender - Age - Photo - Nationality* - Information not related to business, such as ideological beliefs, family structure, etc. * For legal compliance, we may ask you about your work eligibility. See the details

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