Position Title: Salesforce Administrator III ( May underfill at a level II or I) Job Description: Help shape how Salt Lake City connects with its community. Salt Lake City is seeking a talented Salesforce Administrator with expertise in Experience Cloud and Marketing Cloud and a passion for exceptional user experience (UX). You'll join a collaborative team supporting mature, enterprise-scale Salesforce implementations that power public-facing websites, digital communications, and essential City services. We're looking for someone who can bridge the gap between technology and user experience—someone equally comfortable designing intuitive digital experiences, building sophisticated customer journeys, and solving complex Salesforce challenges. Pay Range: Salesforce III $94,490 -$163,593 Salesforce Administrator level II $81,624 -$141,274 Salesforce Administrator level I $67,121 - $116,257 This position is eligible for full city benefits, including: Health Insurance Dental, Vision and Life Insurance Paid vacation and personal leave 6-12 weeks of paid parental leave available Retirement contributions toward a pension plan and/or 401(k) A robust Employee Assistance Plan (EAP) Up to $4,000 tuition reimbursement annually Discounted supplemental benefits like pet insurance and legal services TYPICAL DUTIES: Manage all aspects of user and license management including roles, profiles, permission sets, public groups, queues, OWD, and sharing rules Own the communication of any platform changes to end users and stakeholders Data management to improve Salesforce data quality, implementing rules and automation as needed, duplicate entry cleansing, data loading Proactive system maintenance including Security Reviews, Health Check, and Optimizer Create and maintain technical documentation Research upcoming release notes for potential impacts to the SLC implementation and identify opportunities to improve Maintain current knowledge of Salesforce best practices Support integration with social media for social-to-case customer care May be responsible for synchronizing data between Marketing Cloud and Service Cloud using Marketing Cloud Connect including, but not limited to, filtered data extensions for Email Studio and Journey Builder, mailing list subscriber form(s), and related fields in both Service Cloud and Marketing Cloud Maintain custom preference center (currently uses Cloud Pages) Proactively seek out and participate in opportunities for professional growth and development Other duties as assigned CORE COMPETENCIES: Mastery of Salesforce platform capabilities, custom objects/apps, Experience Cloud, all process automation tools, Software as a Service (SaaS) and Platform as a Service (PaaS) as compared to traditional approaches to software development, Salesforce security model, Standard Objects, and core data model Effective teamwork, conflict resolution, prioritization, and delivering value to customers Adherence to Salesforce Development Lifecycle best practices Rigorous application of unit testing, quality assurance testing, end to end testing, and user acceptance testing SKILL DEVELOPMENT: Incumbents will be mentored to acquire the following skills through on-the-job training and real-world projects that will also prepare the incumbent for career advancement. These skills build on the required and acquired skills for a Salesforce Administrator I. Understanding of basic triggers/Apex code knowledge DevOps/release management Management of integrated applications Cross-train in Mobile Publisher and Salesforce Public Sector Solutions (Vlocity/Omnistudio) MINIMUM QUALIFICATIONS: Certified Salesforce Advanced Administrator AND six (6) years of experience as a Salesforce Administrator with recent hands-on experience with Service Cloud Demonstrated English verbal and written communication skills to communicate with both internal team members and external business stakeholders. Effective teamwork, conflict resolution, prioritization, and delivering value to customers PREFERRED QUALIFICATIONS: Additional Salesforce certifications Experience with Agile Scrum methodologies, Organizational Change Management, Universal Design Expertise in Marketing Cloud Experience in four (4) or more Salesforce orgs WORKING CONDITIONS: Light to moderate physical activity. Majority of work is performed in office environment with occasional travel to other city offices. Exposure to stressful situations resulting from the demands of critical IT service delivery outages and schedules. Offers of employment are contingent on successful completion of a criminal background check in accordance with City policy and applicable law. Criminal offenses will be reviewed on a case-by-case basis and do not automatically disqualify a candidate from City employment. The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Full Time/Part Time: Full time Scheduled Hours: 40 Salt Lake City is a place where your skills and dedication directly contribute to the community. With a team serving over 200,000 residents, we take pride in delivering meaningful work—from maintaining infrastructure to shaping public programs—with integrity and professionalism. We value experience, accountability, and results. Our organization recognizes talent and rewards contribution, offering employees opportunities to grow, lead, and make a lasting difference. If you're driven by public service and want to help shape the future of our city, we’d love to work with you. Salt Lake City offers a competitive and well-rounded benefits package designed to support your health, financial future, and professional growth. To learn more, visit our Benefits & Wellness site. Health & Wellness Medical insurance Dental, vision, life insurance HSA (with $1,000–$2,000 City contribution) Wellness clinic for employees & families Robust Employee Assistance Program (EAP) Financial Perks Tuition reimbursement (up to $4,000/year) Retirement contributions (pension and/or 401(k)) Discounted pet insurance, legal services, and more Thinking about applying or weighing another offer? Use our Total Compensation Calculator to see the true value of your job offer—including salary, benefits, retirement, and more. We know time away from work is essential for rest, personal needs, and family life. Salt Lake City offers generous paid leave to help you recharge and stay balanced. To learn more, visit our Benefits & Wellness site. 12 vacation days to start 12 paid holidays + 1 personal holiday Up to 80 hours personal leave annually 6 - 12 weeks of paid parental leave Bonus leave credit for eligible rehires & public sector transfers Our Recruitment Team is ready to assist you throughout the entire hiring process—from questions about job openings to application support. Reach the Recruitment Team at 801-535-6699 Or email: careers@slc.gov The City is committed to the full inclusion of all qualified individuals. As part of this commitment, Salt Lake City will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at 801-535-7900. Salt Lake City is proud to be a partner of the Utah Patriot Program, providing employment opportunities for Veterans, Military and spouses. We are also a proud National Service Partner.

Salesforce Administrator III ( May underfill at a level II or I).

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