Posting Close Date Application and Special Instructions ** This is an open/continuous recruitment and will remain open until all positions (2) have been filled. ** To be considered for this position, all applicants must submit an updated chronological resume along with a cover letter that describes how their prior experience relates to the role. Applications submitted without a cover letter will be considered incomplete and will not be given further consideration. The initial review of resumes will be conducted on November 11, 2026. A second review will take place on December 1, 2026, and will continue biweekly thereafter until both positions have been filled. Pre-Employment Requirements • Applicants must be at least 18 years of age. • A background check and fingerprinting will be required as part of the pre- employment process. This position will work on a Pitman-style scheduling model, with a proposed change to 24-hour shifts. The preliminary schedule is structured as follows: Proposed 24-Hour Rotation * 24 hours on duty * 72 hours off duty * Repeating four-day cycle * Approximately seven 24-hour shifts over a 28-day period * Approximately 168 hours per 28 days * Average of approximately 42 hours per week. ABOUT THIS JOB Position Specific Summary The Agency Response Coordinator (ARC) is an administrative and operational coordination position responsible for supporting the effective management of PSCD operations and the regional public-safety system served by the Department. The ARC serves as a senior liaison between PSCD, field agencies, Department leadership, and regional public-safety partners. The ARC's primary responsibility is to evaluate operational conditions, identify emerging issues, provide consultation and recommendations to leadership and agency representatives, and independently implement or coordinate appropriate courses of action within established authority. The position requires substantial discretion and independent judgment when addressing matters that may affect PSCD operations, interagency coordination, resource utilization, communications, public safety, and continuity of service. The ARC operates independently within established Department policies, procedures, and delegated authority. The position is expected to analyze complex operational circumstances, evaluate alternative courses of action, resolve significant operational issues, coordinate resources, interpret and implement operational practices, and provide expert consultation to PSCD leadership and partner agencies. The ARC also supports the continuous improvement of PSCD and regional public-safety operations through operational assessments, after-action reviews, strategic initiatives, interagency coordination, and development of recommendations affecting Department policies, procedures, and operating practices. Working conditions: Department operates 24/7, 365 days per year and individuals in this position will be expected to work a Pitman-style schedule. Duties and Responsibilities Administrative and Operational Management · Analyze real-time and emerging operational conditions and independently determine appropriate courses of action within delegated authority. · Provide consultation and expert operational advice to PSCD leadership, supervisors, field agencies, and regional public-safety partners regarding complex operational matters. · Evaluate operational practices, identify deficiencies or emerging risks, and develop recommendations to improve efficiency, effectiveness, service delivery, and interagency coordination. · Interpret and implement PSCD policies, procedures, operational practices, and emergency-management principles within assigned areas of responsibility. · Conduct major operational assignments and special projects on behalf of PSCD leadership that affect Department operations or regional public-safety services. · Investigate and resolve significant operational issues involving multiple agencies, disciplines, jurisdictions, or Department functions. · Exercise independent judgment when determining appropriate operational responses to unusual, complex, or rapidly developing circumstances. · Recommend modifications to policies, procedures, resource allocation, operational practices, and interagency processes based on operational analysis and identified needs. · Represent PSCD in operational meetings, planning groups, committees, exercises, and interagency initiatives as assigned. Regional Coordination and Agency Relations · Serve as a senior PSCD liaison to agencies and organizations dispatched or supported by PSCD. · Develop and maintain professional working relationships with fire, law enforcement, emergency management, healthcare, municipal, county, state, and other public-safety partners. · Facilitate resolution of significant operational and interagency issues that cannot be effectively resolved through routine operational channels. · Evaluate competing operational needs and facilitate coordinated solutions while maintaining appropriate agency authority and jurisdiction. · Provide consultation to partner agencies regarding PSCD processes, communications capabilities, emergency-management coordination, and regional operational practices. · Identify opportunities to improve regional interoperability, information sharing, resource coordination, and continuity of service. Strategic Programs and Continuous Improvement · Lead or participate in departmental initiatives involving operational improvement, regional coordination, emergency management, communications, technology, and public-safety system modernization. · Conduct operational assessments and identify opportunities for process improvement. · Lead or facilitate After Action Reviews (AARs), operational debriefings, lessons-learned processes, and corrective-action planning. · Analyze information obtained through incidents, exercises, AARs, stakeholder feedback, and operational observations to develop recommendations for Department leadership. · Develop and present findings, recommendations, and implementation strategies to management and partner agencies. · Monitor implementation of approved corrective actions and evaluate their effectiveness. · Participate in long- and short-term operational planning and contribute to the development of departmental objectives and performance measures. Emergency and High-Impact Incident Coordination · Provide administrative and operational coordination during significant incidents, planned events, emergencies, and periods of elevated operational demand. · Assess incident-related operational impacts and provide recommendations to PSCD leadership regarding staffing, communications, resource coordination, interagency support, and continuity of operations. · Coordinate with the PSCD Emergency Operations Center (EOC), Community Safety Awareness and Response Center (CSARC), Emergency Management, and other Department programs when assigned. · Support the implementation of emergency-management, continuity-of- operations, and incident-management practices. · Serve as a designated PSCD representative during exercises, activations, and regional emergency-management activities. · Evaluate operational information from multiple sources and determine when issues require escalation, additional coordination, or leadership intervention. Policy, Procedure, and Organizational Development · Review existing policies and procedures and recommend changes based on operational experience, regulatory requirements, lessons learned, and recognized best practices. · Develop or contribute to standard operating procedures, operational guidelines, training recommendations, and interagency agreements. · Identify gaps between existing practices and organizational objectives and develop recommendations to address those gaps. · Participate in organizational planning and implementation of new programs, technologies, and operational initiatives. · Provide feedback to management regarding operational risks, organizational needs, resource requirements, and opportunities for improvement. · Maintain appropriate documentation of significant operational issues, recommendations, corrective actions, and program outcomes. · Performs all other duties and tasks assigned All duties and responsibilities listed are subject to change. MINIMUM QUALIFICATIONS Minimum Requirements Education: Bachelor’s Degree Work Experience: Five (5) years of relevant experience Any combination of education and experience may be substituted on a year-for-year basis. Preferred Qualifications Significant professional experience in public safety, emergency management, emergency communications, fire service, law enforcement, or a closely related field. Previous supervisory, management, command, coordination, or program-management experience strongly preferred. Demonstrated experience working within complex, multidisciplinary public-safety environments. Knowledge of PSAP operations, emergency communications, incident management, ICS/NIMS, and emergency-management principles. Demonstrated ability to analyze complex operational problems and develop practical solutions. Demonstrated ability to independently evaluate information and make recommendations concerning matters of operational significance. Strong written, verbal, interpersonal, and presentation skills. Demonstrated ability to establish and maintain effective relationships with internal and external stakeholders. Ability to manage multiple assignments, competing priorities, and time-sensitive operational issues. Experience conducting or participating in exercises, AARs, operational assessments, or continuous-improvement initiatives preferred. POSITION DETAILS Job Profile J6366 - Public Safety Communications Manager To view the full job profile including classification specifications and physical demands click https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent. Compensation Grade G109 Hourly Range $32.15 - 48.23 USD The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity. Fair Labor Standards Act (FLSA) Exempt Position Type Regular Time Type Full time Department Public Safety Communications Department Link https://www.tucsonaz.gov/Departments/Public-Safety-Communications Background Check This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer. ABOUT US Benefits The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot. Citizenship The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status. The City of Tucson does not offer visa sponsorship. City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer The City does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD). ADA Accessibility Complaint Form The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at EmployeeLeaves@tucsonaz.gov or 520-791-2619. Recruiter Name Toni Linden (200998) Recruiter Email pscd_hr@tucsonaz.gov For Human Resources general questions please contact 520-837-4190. City Organization The City of Tucson, founded in 1775 and incorporated in 1877, is a City Manager-led Mayor and Council government organization comprised of over 5,000 dedicated employees. Tucson Community The City of Tucson is recognized as a Top 20 “Best City in America” by Resonance Consultancy. Tucson, Arizona, is a thriving center for bioscience, aerospace/defense, optics, mining, and logistics. With a city population of more than 540,000 and a regional population of more than 1 million, Tucson has 330-plus days of sunshine a year and is surrounded by majestic mountain ranges. A small-town feel with big-city amenities complements its natural beauty. You can learn more about Tucson, Arizona, at Visit Tucson, Arizona. For system related questions please contact recruitment@tucsonaz.gov. For general Human Resources questions please contact 520-791-4241.

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