St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Pharmacy Support Associate completes customer transactions at the cash register and assists staff with the day to day operations of the Retail Pharmacy. This individual is responsible for providing excellent customer service to Homestar Pharmacy customers. JOB DUTIES AND RESPONSIBILITIES: Greets, engages, and assists customers in a friendly and efficient manner. Answers phones. Refers patient requests and questions to licensed pharmacy staff. Verifies customers’ identity before providing medications. Maintains confidentiality of prescription and patient identity. Verifies and bags and prescriptions appropriately. Verifies allergies are documented in pharmacy software. Asks patients to list allergies per policy. Enters all purchases through cash register under designated ID. Enters employee transactions and applicable discounts per policy. Provides a customer receipt for each sale. Processes cash, credit card, and employee payroll deduction transactions. Verifies accurate billing to correct SLUHN employee. Maintains receipts of transactions per policy. Files prescriptions in accordance with law and regulation and pharmacy policy. Maintains appropriate logs (ex. Pseudoephedrine based products) as applicable. Runs scheduled reports and places reminder calls to patients who have not picked up prescriptions. Returns prescriptions that have not been picked up to stock per policy under direction of pharmacist. Organizes Will Call area. Removes prescriptions to be returned to stock. Processes transactions and prepares medications for employee remote or mail delivery service. For remote delivery, places in appropriate tote to designated facility and completes delivery log accurately. For mail delivery, places in envelope and verifies employee address. Orders and maintains adequate shipping supplies and postage. Completes inventory counts and orders merchandise based on the results, including branded merchandise. Checks in all wholesaler orders and report shortages to Manager. Stocks pharmacy shelves and end-caps with merchandise, ensuring merchandise on the shelves is within date. Removes all outdated drugs and processes through outdate return company. Restocks pharmacy supplies. Maintains the cleanliness and organization of the pharmacy including personal work area. Places and removes appropriate signage related to sale items in store. Follows “End of Day” procedures to assure all required end of day policies are performed efficiently and consistently. PHYSICAL AND SENSORY REQUIREMENTS: Walking and standing for up to eight hours per day and up to three consecutive hours; Continuously fingering; Frequent handling; Grasping and twisting; Frequently lifting and carrying up to 35 pounds; Frequent, continuous stair climbing and decent while carrying up to 35 pounds; Periodically, extended walking; Occasionally pushing and pulling up to 200 pounds; Frequently stooping and bending; Repetitively looking up; Occasionally crouching; Continuously reaching above shoulder level; Frequent neck bending; Hearing as it relates to normal conversation, high and low frequency; Seeing as it relates to general vision, near vision, far vision, color vision and peripheral vision. EDUCATION: Required: High school diploma. TRAINING AND EXPERIENCE: Required: Successful completion of on-the-job training in each area of the Department within the first six months of employment. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer. Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally. St. Luke’s is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row. Learn More Here.

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