All jobs
Senior Customer Operations Enablement Manager owns the design, delivery, and continuous improvement of global training and capability-development programs for Customer Service, serving as Repligen's subject matter expert for Order-to-Cash enablement. Working independently with minimal day-to-day oversight, this individual contributor role builds standardized training frameworks and certification programs, partners with IT and regional leaders to scale learning solutions, and drives measurable performance improvement across the global Customer Service organization. As our Senior Customer Operations Enablement Manager you will: Define and execute the global training strategy for Customer Service, aligned to Repligen's CX and Order-to-Cash transformation roadmap, establishing a standardized training framework, competency standards, and certification programs across regions. Design and deliver scalable learning solutions covering Order-to-Cash processes and systems, product and application knowledge, customer communication and escalation handling, and compliance and regulatory requirements, using a mix of digital, instructor-led, and on-the-job delivery methods. Drive measurable improvement in operational performance through targeted capability-building interventions, tying training outcomes to SLA adherence, productivity metrics, and order accuracy/OTIF alignment. Own end-to-end governance of onboarding, refresher, and role-based training programs, ensuring consistency and adoption across the global Customer Service organization. Partner with regional Customer Service leaders to harmonize processes, tools, and training content, establishing a global knowledge management framework (SOPs, learning repositories). Embed continuous improvement loops through voice of customer, employee feedback, and performance analytics, refining training content and delivery based on measured impact. Partner with IT/Digital teams to leverage learning technologies (LMS, AI-enabled coaching, knowledge tools), integrating training into system rollouts, process changes, and transformation initiatives. Enable structured career pathways through competency frameworks and certification programs aligned with Repligen's global career architecture. Serve as a strategic partner to Customer Service, Commercial, and Supply Chain leadership, aligning training priorities with business needs, product launches, and regional requirements, and presenting progress, insights, and ROI to executive leadership. Qualifications Bachelor's degree preferred; 10+ years of experience in customer service, training, or capability development, preferably within life sciences, biotech, or regulated industries. Proven experience designing and scaling global training programs. Strong understanding of Order-to-Cash processes, customer service operations, and supply chain dynamics. Experience working with ERP (SAP preferred), CRM (e.g., Salesforce), and LMS platforms. Demonstrated ability to translate business strategy into actionable, measurable training programs. Strong analytical skills, with experience linking training outcomes to business KPIs. Exceptional stakeholder management and communication skills, with experience engaging senior leadership. Demonstrated ability to operate under limited supervision as a recognized subject matter expert, exercising sound judgment to guide complex, cross-functional assignments to resolution. What Repligen Offers Our mission is to inspire advances in bioprocessing as a trusted partner in the production of biologic drugs that improve human health worldwide. Focused on cost and process efficiencies, we deliver innovative technologies and solutions that help set new standards in bioprocessing. The estimated base salary range for this role, based in the Netherlands is €80,000- €110,000, the estimated base salary range for this role, based in the United States of America is $95,000-$150,000. Compensation decisions are dependent on several factors including, but not limited to an individual's qualifications, location, internal equity, and alignment with market data. Additionally, employees are eligible to participate in one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. Thank you for your interest in Repligen! Working at Repligen means being part of a team that is excited to find new and creative ways to overcome challenges in bioprocessing — and to help our customers make a difference in the world. 
DetailsDetails 
DetailsDetails
repligen
Breda
Senior Customer Operations Enablement Manager.
SENIOR LEVEL$80K–110K/YR
more at repligen.
similar roles.
22 Oct, 2026
Crowe
IT Due Diligence Analyst
Location not stated
Salary not listed
22 Oct, 2026
Crowe
NetSuite Functional Senior Consultant
- Senior level
Location not stated
Salary not listed
22 Oct, 2026
Dentsuaegis
Director, Sponsorship Consulting
- Leadership
Cincinnati
Salary not listed
22 Oct, 2026
Dentsuaegis
Associate Creative Director, Creative Development (Art Director, Multicultural)
- Leadership
New York
Salary not listed