An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview Gerenciar a carteira de clientes ativos, fortalecendo o relacionamento e ampliando o faturamento via upsell, cross-sell e retenção. A atuação é orientada a metas de expansão e fidelização da base. Responsibilities Responsabilidades: Atuar proativamente na carteira de clientes ativos para maximizar o LTV; Identificar oportunidades de novas vendas dentro dos clientes existentes; Realizar reuniões periódicas de acompanhamento; Gerenciar o ciclo de recompra, propondo novas soluções; Monitorar sinais de churn e agir preventivamente; Garantir alto nível de satisfação e engajamento dos clientes; Registrar todas as interações no CRM e acompanhar o pós-venda; Trabalhar com metas de expansão de receita e retenção. Requisitos: Experiência em relacionamento com clientes e expansão de contas; Visão analítica para identificar oportunidades na base; Habilidade de comunicação consultiva e negociação com foco em valor; Familiaridade com indicadores de churn, NPS e engajamento; Formação superior completa. Qualifications Benefícios: Plano de saúde; Plano odontológico; Seguro de Vida; Vale Refeição / Alimentação; Wellhub; Totalpass; LinkedIn Learning; EAP – Programa de Assistência ao Empregado; Scout – Programa de Indicação; Day Off de aniversário; Curso de inglês. If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. With employees based in 21 countries around the world, TNS is a leading global provider of data communication and interoperability services to diverse industries, such as retail, banking, payment processing, telecommunications and the financial markets. TNS’ services extend to over 60 countries and we deliver mission critical solutions to many Fortune 500 companies. TNS employees play a vital role in the delivery of our services and we recognize them as our most valuable asset. We are proud to offer competitive salaries and benefit packages, and due to the global nature of our business we can offer opportunities to relocate to different locations, if your personal circumstances change. Please take the time to view the job openings on this website and submit an application. You are welcome to apply for multiple opportunities and our system is designed to keep you informed on your application status. What’s the next step in your career? Find out today!

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