As a Material Handler/Counter Salesperson, you will provide the highest level of customer service by maintaining, stocking and keeping a clean counter sales area. In addition, you will provide support to customers by answering questions, picking, and entering orders and following up on any backorders. Support will also be provided to the Inside Sales and Outside Sales functions.
To experience success in the position, you will:
- Provide a professional atmosphere for our walk-in customers
- Uphold our core values and ethics with every interaction
- Be an effective teammate in the Profit Centre who is self-motivated and able to handle multiple tasks
- Understand the benefits and qualities of the different products the Profit Centre sells
- Be knowledgeable of the customer’s business to provide the best service
- Be comfortable prioritizing and multi-tasking when assisting customers
- Be courteous, friendly and build relationships with customers and vendors
Warehouse & Material Handling:
- Pick, pack, and ship customer orders accurately and efficiently.
- Receive, verify, and put away incoming vendor shipments and customer returns.
- Identify and store special order or damaged materials appropriately.
- Load and unload trucks using forklifts and other material handling equipment.
- Maintain warehouse cleanliness and safety by removing debris and reporting hazards.
- Document shipping discrepancies and initiate freight claims when necessary.
- Notify supervisors of inventory discrepancies or damaged materials.
Additional duties will include:
- Research product for customers and provide recommendations on our assortment of product
- Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counter
- Assist teammates with bulk orders when needed
- Maintain product knowledge on all product offerings
- Enter, pick, and pack sales orders generated at the counter
- Maintain and clean the counter area including any merchandising displays
- Inform the buyer when stocks levels are low
- Follow up on backorders with vendors and provide customers accurate delivery dates
- Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
- Navigate and find solutions for customer concerns and complaints
- Perform other tasks as requested by the Profit Centre Manager
What we are looking for from you:
- Grade 12 diploma or equivalent; College and/or University degree an asset
- Forklift Certification preferred
- A minimum of 2 years of experience with customer service or counter sales-HVAC an asset
- Outstanding customer service and verbal communication skills
- Excellent relationship building skills with customers, vendors, and teammates
- Ability to learn and operate the applicable software system used to process orders
- Experience working in a fast-paced environment
- Intermediate math skills with a strong attention to detail
- Ability to learn how to operate material handling equipment
- Possess a strong work ethic and a high standard of integrity
- Ability to work well independently and in a team setting
Preferred Skills
- Previous experience with or knowledge of products sold at the Profit Centre
- Ability to research solutions to solve customers’ needs and problems.
- Experience using M3, Word, Excel, and Outlook
Salary Range - $44,000-$47,000 salary +profit sharing & benefits
EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.