Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us. Join our HR AI Enablement team as we help shape the future of work through innovative and responsible AI solutions. In this role, you will collaborate with HR leaders, technical teams, and business stakeholders to create AI-powered tools and experiences that enhance employee effectiveness, streamline processes, and improve access to knowledge across the organization. From copilots and conversational agents to workflow automation and knowledge ecosystems, you will play a key role in advancing HR's digital transformation while ensuring solutions are customer-centric, compliant, and aligned with responsible AI principles. Duties & Responsibilities • Assists in designing and configuring AI-powered solutions using approved enterprise platforms and tools. • Supports the development of conversational agents, copilots, automation workflows, and knowledge-grounded AI experiences. • Partners with HR leaders, business stakeholders, and employee experience teams to identify opportunities where AI can improve workforce productivity, employee experience, knowledge access, and operational efficiency. • Creates prompts, instructions, knowledge structures, and test scenarios to improve AI solution performance. • Performs solution testing, validation, evaluation, and user acceptance activities. • Monitors solution usage and performance and identifies opportunities for optimization. • Contributes to responsible AI reviews, governance processes, risk assessments, and documentation requirements. • Develops user guides, training materials, and adoption resources. • Participates in implementation projects and delivers assigned work within established timelines and quality expectations. • Collaborates with technical and business teams to troubleshoot issues and resolve solution gaps. • Maintains documentation related to architecture decisions, configurations, and operating procedures. • Stays informed on emerging AI capabilities and recommends practical applications for business needs. Required Skills & Experience • Bachelor's degree in Data Science, Mathematics, Computer Science, Human Resources Technology, Business Technology, Information Systems, or related field; or equivalent experience. • Experience in technology, business systems, analytics, automation, HR technology, AI solutions, or related fields. • Understanding of generative AI concepts and large language model capabilities. • Experience using Microsoft 365, Power Platform, Copilot Studio, Azure AI services, or similar technologies. • Experience gathering business requirements and translating them into technology-enabled solutions. • Strong analytical and problem-solving skills. • Effective written and verbal communication skills. • Ability to translate business requirements into technical solution concepts. • Demonstrated ability to manage multiple priorities and meet deadlines. • Able to work on a hybrid schedule connected to Itron’s Austin, TX location. Preferred Skills & Experience • Experience supporting HR, employee experience, learning, talent, rewards, or people-related business functions. • Experience supporting HR digital transformation initiatives. • Experience with change management, user adoption, or organizational effectiveness programs. • Exposure to prompt engineering, conversational design, knowledge management, or chatbot development. • AI, cloud, Microsoft, or automation-related certifications. Physical Demands This is a typical office job, with no special physical requirements or unusual work environment. Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for! The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience. Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com. Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com We aren’t creating kitschy tech-gadgets that will end up in a landfill or junk drawer after a few years. At Itron you’ll contribute to building sustainable, next-generation utility and smart-city solutions that help grow resilient communities through thoughtful energy and water management. You can begin your career here and do work that truly matters. Read more about Itron and our Environmental, Social and Governance goals and achievements. Not ready to apply? Introduce yourself to our team so we can stay in touch. 5000+ global employees Products and solutions deployed in 100+ countries Headquarters: Liberty Lake, Washington, USA Publicly traded: ITRI Award-winning workplace Inclusion-first work culture Commitment to employee growth & development: iGrow program Employee resource groups*: iBelong program Paid internships, co-op and apprenticeships Generous and flexible paid time off* *Variable by location or position Hear from our Employees @ Itron Careers Your safety and trust are important to us. We want to make you aware of an increase in fraudulent activity targeting job seekers. Learn more Itron is proud to be an Equal Opportunity, Affirmative Action Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email accessibility@itron.com.

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