We are expanding our IT team and are looking for a ServiceNow Developer (ITSM) to support the ongoing implementation and evolution of our ServiceNow platform.
Responsabilities:
- Strong knowledge on ITSM modules;
- Configure, customize, and maintain ServiceNow ITSM modules following ServiceNow best practices;
- Participate in the implementation of Incident Management, Problem Management, and future applications in ServiceNow;
- Gather, analyze, and translate business requirements into scalable ServiceNow solutions;
- Ensure platform configurations remain maintainable, upgrade-friendly, and aligned with ServiceNow standards;
- Maintain technical and functional documentation to ensure knowledge sharing and platform sustainability;
- Support end users during the rollout of new functionalities and provide guidance on platform usage;
- Collaborate closely with ServiceNow Business Analyst to continuously improve IT service management processes;
- Contribute to platform governance, quality assurance, and continuous improvement initiatives;
- Stay informed about new ServiceNow capabilities and recommend improvements that add value to the organization;
- Create dashboards whenever needed.
- Minimum 3 years of experience with ServiceNow ;
- Experience with development and deployment in ServiceNow;
- Experience in troubleshooting and problem-solving;
- Knowledge of ITSM Service Now;
- Bachelor’s degree in Computer Science or a related field;
- English level B2–C1;
- Strong analytical skills and solution-oriented mindset;
- Good communication skills and team spirit.
Nice to Have:
- ServiceNow CSA certification
- Javascript, REST APIs and IntegrationHub
- ITIL Foundation