Job Description Summary Job Description Investment Central, a specialized department at the Raymond James home office, provides exceptional service to Raymond James’ clients. Although we operate as a home office department, our approach mirrors that of most Raymond James branches. Under limited supervision, uses specialized knowledge and skills obtained through experience, specialized training, or certification to provide all levels of financial services in a team environment to clients of the company by combining the traditional roles of the Financial Advisor and Service Associate. The ideal candidate will have a passion for providing excellent customer experience to our annuity contract owners and financial advisors of the firm. Fosters and assists in the development of relationships with new clients in a call center environment. Assists clients over the phone on a non-advisory basis by executing unsolicited orders and offering guidance in relation to other associated sales practice activities and requirements. Guidance is provided to perform varied work that is somewhat difficult in character, requiring some evaluation, originality, and ingenuity to make moderately complex decisions. Essential Duties and Responsibilities • Perform timely entry of initial applications. • Keep abreast of product changes and deadlines. • Coaches and mentors less experienced Investment Central associates. • Works in cohesion with other Virtual Financial Advisors to oversee over $3 billion in client assets to ensure proper fiduciary processes and procedures are integrated and aligned with business practices to mitigate risk to the business. • Provides escalated support and guidance in dealing with client portfolios and various customer queries. • Informs appropriate management about issues with client accounts that may involve or expose the business to potential liability. • Assists management to implement adequate controls and quality assurance processes to address potential liability. • Keeps abreast and maintains working knowledge of current Capital market news and how that can impact our client accounts. • Researches, interprets and translates investments within portfolios and educates clients based on proper asset allocation and modern portfolio theory. • Addresses sensitive client issues surrounding AML or other Supervisory alerts generated by the firm. • Understanding complex business models and constantly evolving practices. • Assists clients, branches, advisors, and back-office operations with general questions on all aspects of our business and intertwined departments. • Assists in sales practices, oversight of the account opening process, the execution of client unsolicited orders, and offering guidance/supervision in relation to other associated sales practice activities and requirements. • Manages, reviews, and approves all clients’ activity. Educates and guides our clients regarding services and products offered. • Establishes and manages client brokerage accounts while maintaining complete client information in accordance with internal and external regulations. • Contact clients to review portfolios, complete the Investment Policy Questionnaire, and provide information on investments and make suitable recommendations. • Work to acquire additional assets that the client may have held away from the firm. • Places various trades, including large volume trades, while performing due diligence and mitigating risk to the business. • Ensures firm and regulatory policies are followed within compliance standards. • Performs other duties and responsibilities as assigned. Qualifications Knowledge of • Post issue product details spanning various products. • Concepts, practices, and procedures of the securities and banking industry. • Fundamental investment concepts, practices, and procedures used in the securities industry. • Principles of banking and finance and securities industry operations. • Financial markets and products including annuities, UITs, structured products, alternative investments, mutual funds, and stocks. Skill in • Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines. • Detail orientation to ensure quality standards are met without impairing workflow. • Follow-up to ensure resolution and completion of tasks. • Reviewing trades and disbursements that may expose the firm to potential liability. • Research all forms of client queries that relate to various types of brokerage accounts. • Gather information and prepare oral and written reports for clients. • Preparing and delivering written and oral presentations. • Investigating relevant irregularities. • Identifies gaps in client portfolios based on the client’s objectives and goals using modern portfolio theory. • Effectively and concisely communicate with clients. • Operating standard office equipment and using required software applications to perform research and produce e-mails, memos, spreadsheets, and reports. • Identifying the needs of customers through effective questioning and listening techniques. Ability to • Use effective oral and written communication skills sufficient to interact effectively and guide clients, financial advisors, and back-office staff on various operational issues. • Execute instructions and request clarification when necessary. • Partner with other functional areas to accomplish objectives. • Provide a high level of customer service in a calm, courteous, and professional manner. • Facilitate meetings, ensuring that all viewpoints, ideas, and problems are addressed. • Attend to detail while maintaining a big picture orientation. • Gather information and convey appropriate solutions to client queries or needs. • Use independent judgment on a wide variety of monetary issues with potentially significant liabilities to the firm. • Work under pressure on multiple tasks concurrently and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities. • Maintain confidentiality. • Work independently as well as collaboratively within a team environment. • Establish and maintain effective working relationships at all levels of the organization. • Review a client’s financial profile and determine if the product they are purchasing is appropriate for their risk tolerance, income needs, and goals. Education/Previous Experience • Bachelor’s Degree (B.A. / B.S.) in a related discipline and a minimum of four (4) years of experience in the financial services industry. • A minimum of three (3) years’ experience in the areas of variable annuities and life insurance products. • OR ~ • Any equivalent combination of experience, education, and/or training approved by Human Resources. Licenses/Certifications • SIE is required, provided that an exemption or grandfathering cannot be applied. • FINRA Series 7 required. • FINRA Series 66 or 63 & 65 required. Education Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Finance Work Experience General Experience - 3 to 6 years Certifications s7 - General Securities Representative Examination - Financial Industry Regulatory Authority (FINRA), Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA) Travel Less than 25% Workstyle Hybrid The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com. At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: • Grow professionally and inspire others to do the same • Work with and through others to achieve desired outcomes • Make prompt, pragmatic choices and act with the client in mind • Take ownership and hold themselves and others accountable for delivering results that matter • Contribute to the continuous evolution of the firm At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. #LI-JM1 Raymond James is a diversified financial services company providing wealth management, capital markets, asset management, banking and other services to individuals, corporations and municipalities. Founded in 1962 in St. Petersburg, Florida, rather than on Wall Street, we have always embraced being a different kind of financial services firm. Today, Raymond James has locations and subsidiaries across the United States, Canada, the United Kingdom and Germany, and is listed on the New York Stock Exchange under the symbol RJF. Thanks for your interest in working with Raymond James. While we might not have the perfect role for you today, we'd love to keep in touch. Join our Talent Network to stay up to date on career opportunities that may be a good fit for you. Our business is deeply focused on people and their financial well-being. We're committed to helping individuals, corporations and institutions achieve their goals, while also supporting successful professionals and helping our communities prosper. We believe doing well and doing good aren't mutually exclusive. As an established but ever-evolving company, you can start – or continue – growing your career here. We invest in you with wide-ranging benefits and the support of leaders and colleagues who care. From development opportunities and enriching networking groups to prioritizing diversity, inclusion and the power of different perspectives, Raymond James is where good people grow. Our people-first culture is outlined in our Culture Blueprint. Check it out to see why many choose to work at Raymond James – and why they stay.

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