WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands. Job Responsibilities Guest Experience & VIP Relationship Management Lead and elevate the guest experience through personalized and memorable service. Build strong relationships with repeat, VIP and premium guests. Partner with Casino Hosts, Butler Team and other stakeholders to ensure seamless guest journeys. Anticipate guest preferences and proactively address needs. Handle guest feedback, complaints and service recovery with professionalism and urgency. Ensure guest profiles and preferences are consistently updated and utilized. Service Leadership & Team Development Lead, coach and develop Captains, Hosts and Service Attendants. Drive Forbes standards, service excellence and luxury hospitality behaviors. Conduct daily briefings and ongoing service coaching. Support scheduling of Team Members. Foster a collaborative and high-performing team culture. Operational Excellence & Compliance Oversee day-to-day outlet operations and manpower deployment. Ensure compliance with food safety, hygiene (ISO22000) and operational standards. Monitor cash handling, inventory controls and outlet readiness. Partner with Facilities and Engineering to maintain a world-class guest environment. Job Requirements Education & Certification Certificate or Diploma in Restaurant Management is preferred Experience Minimum 3 years of leadership experience in luxury hospitality, fine dining, executive lounges, private clubs or 5-star hotel environments. Other Prerequisite Proven experience leading guest-facing teams Strong VIP guest engagement and service recovery skills Excellent communication, interpersonal and coaching abilities Prior Forbes-rated luxury hospitality, executive lounge or private club experience preferred. Ability to perform in a fast-paced, under pressure and luxury hospitality environment Positive attitude and willing to learn and growth in hospitality industry within premium luxury service environment. Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company. Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline. Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals. As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360. The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date. Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years. Stay connected with us by clicking "Introduce Yourself" above or creating an account via "Sign In" at the top of the page. You'll receive job alerts when opportunities that match your interests become available.

F&B Assistant Manager - Private Club Lounge.

more at Marinabaysands.

Guest Service Agent - Housekeeping

Room Controller

Housekeeping Supervisor

similar roles.

Literacy Zone Case Manager (Eastern Pkwy)

Position Part-Time High School Equivalency (HSE) Teacher

Gewerbekundenberater Versicherungen Bankenvertrieb (m/w/d)

Kundenberater Versicherungen Bankenvertrieb (m/w/d)