Job Description: EARN Program Manager Position Description Salary: $65,000/yr Scope of Position: The EARN Program Manager provides strategic and functional leadership for the EARN program in the Luzerne-Schuylkill County region. This role is responsible for program oversight, staff supervision, compliance with contract requirements, instructional support, and performance management. The Manager ensures high-quality customer service and measurable outcomes through effective coaching, data tracking, and operational excellence. The position requires a blend of program development, community engagement, case management oversight, and instructional facilitation. Essential Functions: Program Oversight & Operations Provide day-to-day leadership to regional EARN program teams, ensuring effective service delivery, customer engagement, and contract compliance Oversee program design, from enrollment through retention, including outreach, re-engagement, and customer flow strategies Monitor contract performance, operating expenses, non-expendable inventory, and staff utilization to ensure efficiency and effectiveness Coordinate billing, payments, and vendor relations related to program operations Stay informed of local, state, and federal policy changes and implement programmatic adjustments as needed Staff Supervision & Development Hire, train, and coach new and existing staff to meet performance and compliance standards Conduct internal audits of case files and provide ongoing coaching to maintain data integrity and service quality Facilitate regular team meetings, performance evaluations, and quarterly goal setting Case Management & Compliance Oversee participant case management practices, ensuring documentation is accurate, timely, and compliant with program regulations Analyze and report performance data to funders and internal leadership, using findings to inform program improvements Conduct internal file reviews and collaborate with staff on corrective actions where needed Ensure compliance with federal, state, and local guidelines Partnership & Communication Serve as liaison to local Workforce Development Boards (WDB), DHS/CAO staff, and other external partners to share best practices, program updates, and technical assistance Collaborate with the WIOA Program Manager to identify dual-enrollment opportunities and resource alignment Attend local/state meetings and monthly BEP calls; updates and decisions with staff Identify and maintain relationships with community partners to provide additional support services and opportunities Continuous Improvement Analyze program and staff performance and lead efforts to improve service delivery, documentation, and participant outcomes Develop and implement process flows and program documentation to support quality and efficiency Lead re-engagement strategies for inactive participants Other opportunities as available Education and Experience Requirements: Bachelor’s degree in Human Services, Education, Business, or related field preferred; equivalent experience considered Minimum of three years of professional experience, including at least one year in a leadership or supervisory capacity Strong understanding of both TANF guidelines and compliance standards Experience with case management, career development, and group facilitation Excellent interpersonal, organizational, and communication skills Proficiency in Microsoft Office Suite (especially Excel); experience with case management software is preferred Valid driver’s license and reliable transportation required EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our Mission Statement We must strive to create enthusiasm in our clients, see through their eyes, understand their needs and deliver more than they expect. Why We Do What We Do At EDSI *We believe we can help our customers overcome their most challenging obstacles *We believe in seeing through other people's eyes *We believe that we can make a difference in people's lives *We believe in meeting people where they are today and helping them to realize a better tomorrow *We believe in living our professional lives in service to others EDSI (Educational Data Systems, Inc.) is a national workforce development, training solutions and consulting company with a passion for helping great companies and communities train and retain great people. EDSI works with regions, employers and jobseekers to overcome their most challenging obstacles. Founded in 1979 and headquartered in Dearborn, Michigan, the company employs more than 800 people across the country. EDSI is a National Best and Brightest® Companies To Work For award winner. For over 45 years, EDSI has worked with workforce development agencies, regional partners and employers to assess and understand workforce development needs and deliver solutions to build better workforces. The company operates more than 120 contracts providing successful business services and jobseeker placement and retention services across the country. EDSI also provides world class training and consulting solutions to a variety of corporations, public entities and governmental agencies. Our history of success stems directly from our commitment to providing our clients with the absolute highest level of service through our diverse and talented team.

EARN Program Manager.

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