Confidential Debt Collections Specialist
Overview:
Provide operational and administrative support for Debt Collection activities across North American countries under the Shared Service Center directive. Responsible for performing daily Claims & Debt Collection operations for North America.
Key Responsibilities
Performance
- Ensure timely and accurate completion of assigned tasks in alignment with service standards.
- Manage sensitive cases and provide consistent client support.
- Handle specialized activities related to debt collection and compliance.
- Monitor workload and maintain accurate records of activities.
- Escalate critical issues promptly to leadership.
- Build and maintain positive relationships with internal teams and external stakeholders.
- Participate in governance and operational meetings as required.
- Contribute insights to support informed decision-making.
- Complete all required training and compliance activities on schedule.
Continuous Improvement
- Identify and implement process enhancements regularly.
- Track and report improvements and their impact on efficiency.
Collaboration & Engagement
- Promote teamwork and cross-functional collaboration.
- Maintain a proactive, solution-focused approach.
- Demonstrate accountability and ownership in all responsibilities.
Reporting
- Maintain accurate and timely reporting of key operational metrics.
Professional Experience & Education:
- Education: Minimum Bachelor’s degree in Law, Risk Management, or Business.
- Experience: 1–2 years in law, insurance, audit, or business.
Essential Skills:
- Advanced English (reading, writing, speaking, comprehension).
- Debt collection experience.
- Result-oriented and detail-oriented.
- Customer-focused with strong client service skills.
- Proactive, with ownership and accountability.
- Critical thinking and professional behavior.
- Well-organized and adaptable to change.
- Strong communication and stakeholder management.
- Team player.
Desirable Skills:
- Legal knowledge in debt collection.
- Experience in the insurance sector.
- Excellent communication skills in Spanish and English.
What We Offer
Flexible hybrid work model
Career development in a global, inclusive environment
Ongoing training and learning opportunities
Competitive benefits exceeding legal requirements
Location: Ciudad de México/Mexico City (Hybrid – 2 days onsite, 3 days remote)