The activities of the Debt Collection Back Office Analyst are various and includes:
Full coverage of client contract back office journey for debt collection contracts (no client contact)
Maintenance of contract/client master data and processing incl. analysis/uploading of data tables
User account creation in the different tools and online services depending on the product
Partially Invoicing related topics depending on the level of integration
Ad hoc activities (specific to the SSC structure launch):
- Participates in the creation / update of Debt Collection Back Office Standard Operating Procedures used by the SSC operational teams.
Skills:
- Sense of initiative and excellent time- and self-management
- Flexible way of working and willingness to operate within a team
- Stress-resistance and professional relationship with clients
- Service- and solution oriented
- Transparent working method
- Good oral and written expression and comprehension in all required languages
- Fast Knowledge Transfer and Steep Learning curve
- Knowledge of commercial back office processes is a plus
- General knowledge in book-keeping is a plus
Languages:
- Fluent in English (CEFR – Level B2/C1)
- Professional in French (CEFR – Level C1)
IT:
- Computer and internet affinity and good technical understanding
- Ease regarding the work with varying software, applications and systems different from product to product
- Professional Microsoft Office skills, esp. MS Excel and MS Word
Education:
- Bachelor’s Degree in Business, Accounting or other relevant field
Experience:
- Graduated or first practical experiences on the job in a comparable role
Experience in credit insurance, information/collection/banking business is a plus