The activities of the Commercial Back Office specialist are various and may include:
- Maintenance of contract data and processing and analysis of data tables ensuring deadlines, reporting and quality (ex. Offers, Renewals, Cancellations, PEPS, Contract Amendments, Certificate of Residence, Pre-checks, IBAN etc.)
- Administrative tasks: archiving, filing, document editions, quality review etc.
- Handles requests/ exceptional cases in collaboration with CBO Contract Management Team Leader, Process Coordinator and/ or account managers within Coface
- Processes the different types of requests received from the clients by E-mail or directly in the designated Workflow Tools
- Participates in the creation / update of Commercial Back Office Standard Operating Procedures used by the SSC operational teams
- Participates in training and takes part in the transition process when required
- Offers continuous support and back-up to team members for processes and tools utilized
- Any other activities required by the business needs of the country served
Skills:
- Sense of initiative and excellent time- and self-management
- Adaptability for transformation
- Flexible way of working and willingness to operate within a team
- Professional relationship with clients
- Service- and solution oriented
- Good oral and written expression and comprehension in all required languages
- Fast Knowledge Transfer and Steep Learning curve
- Knowledge of commercial back office processes is a plus
Experience:
- Graduated or first practical experiences on the job in a comparable role
- Experience in Credit Insurance industry or financial services preferred
- Experience in an international environment and/ or Shared Service Center preferred
Languages:
- Fluent in English
- Professional in German (CEFR – Level B2.2 - C1)
IT:
- Computer and internet affinity, good technical understanding
- Ease regarding the work with varying software, applications and systems different from product to product
- Professional Microsoft Office skills, esp. MS Excel and MS Word
Education:
- Bachelor’s degree in Business, Accounting or other relevant field
Reports to Team Leader CBO Contract Management NER