External Applicants: Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description. Cover Letter and Supporting Documents: Navigate to the "My Experience" application page. Locate the "Resume/CV" document upload section at the bottom of the page. Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files. Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission. Current Employees: Apply from your existing Workday account in the Jobs Hub. Do not apply from this website. A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified. Job Description Summary Under the supervision of the Executive Director, the Case & Operations Manager is responsible for the intake, management, and where appropriate, assignment of all reports related to possible policy and procedure violations handled by OIE. The Case & Operations Manager is responsible for the coordination of case-specific supportive measures, accommodations, and resource referrals as well as the coordination and logistics of matters that involve formal hearings. In addition to maintaining accurate and complete physical and digital case records/notes, the Case & Operations Manager must demonstrate the ability to work independently, confidentially, and sensitively. In coordination with the Executive Director and members of the team, the Case & Operations Manager works to develop training and outreach within the sphere of Civil Rights and Title IX compliance to the university community. The Case & Operations Manager also serves as a liaison between the Office of Institutional Equity and other members on campus including, but not limited to students, employees, Human Resources, Residence Life & Housing, Dean of Students, Deacon One, Clery Office and University Police. The Case & Operations Manager provides back office support to the team. This position generally works regular business hours but occasionally requires the flexibility, ability, and willingness to work nights and weekends as necessary to respond to reports received. Job Description Essential Functions: Reviews reports to OIE and sends communications per standard operating procedures. Collaborates with the OIE team to coordinate outreach and ongoing communication associated with reports inclusive of Claimants, Respondents, and Witnesses. Responsible for complex case management using a confidential online database (Maxient) including entering initial case intake information, updating, organizing and ensuring necessary case documentation and monitoring case statuses. Provides logistical support for hearings, including scheduling witnesses and operating the virtual hearing space. Communicates effectively with all persons in compliance with the Family Educational Rights and Privacy Act (FERPA) and other employment-related privacy laws. Provides knowledge and understanding of various university policies, procedures, and protocols within OIE. Responsible for the maintenance and management of all OIE policies. Collaborates closely with the Dean of Students, Safe Office, Deacon Health, CLASS, and other appropriate offices to provide a holistic and comprehensive approach to services for student-related cases. Responsible for reviewing all interview transcripts and making appropriate redactions. Collects and analyzes data in regard to intake and accommodations, identifies and assesses trends, prepares reports, and develops strategies for future communication and outreach. Responds to inquiries from staff, students, faculty and others regarding prevention programming, policies and procedures, making referrals as appropriate. Responsible for contract maintenance of all third party vendors, including reconciling invoice payments. Ensures effective office operations through maintaining supplies inventory and functionality of equipment. Provides financial support through reconciling payments and monitoring the department budget through Workday. Prepares and modifies documents including case information, exhibits, correspondence, reports, drafts and emails. Prepares and maintains annual reports for the Executive Director. Other duties as assigned. Other Functions: Participates in special projects and may serve on various University committees as assigned. May assist with the coordination of meetings, training workshops, and travel arrangements. Serves as a member of the University level Maxient Database operational team. Required Education, Knowledge, Skills, Abilities: Bachelor’s degree with three years of experience or equivalent of professional experience. Human Services degree preferred. Strong & effective interpersonal communication skills. Demonstrated proficiency with Microsoft Office programs, Google Workspace, and Adobe Acrobat. Well-organized, detail-oriented, efficient, proactive, and ability to plan ahead. Demonstrated ability to successfully coordinate multiple projects in a timely manner. Experience in, and awareness of, the sensitivity required when interacting with a diverse community in an office that handles sensitive topics. Ability to produce high quality written work. Ability to establish credibility with a broad range of constituents, including faculty and staff, students, law enforcement officers, and others. Demonstrated sensitivity to and respect for individual needs. Ability to work efficiently and in a timely manner with little to no supervision. Preferred Education, Knowledge, Skills, Abilities: Demonstrated proficiency with Maxient case management system. Demonstrated proficiency with Workday or similar financial and human resource management system. Experience working in the areas of discrimination, harassment, and retaliation as it relates to civil rights and related protections. Experience working in the areas of Title VI, Title VII, Title IX and campus sexual violence. Experience in a higher education environment. Master’s degree in sociology, social work, or other relevant areas. Experience with programming and education/training initiatives. Experience with managing/assisting individuals in crisis. Accountabilities: Responsible for own work. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. *This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply. Additional Job Description Time Type Requirement Full time Note to Applicant: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor. In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment. Equal Opportunity Statement The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status. Accommodations for Applicants If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700. About WFU: Wake Forest University, formed in 1834, has experienced decades of growth and innovation. WFU is a distinctive university that combines a liberal arts core with graduate and professional schools and innovative research programs. The University embraces the teacher-scholar ideal, which prizes the personal interaction between students and faculty. It is a place where exceptional teaching, fundamental research and discovery, and the engagement of faculty and students in the classroom and the laboratory are paramount. Wake Forest University is a community that seeks the enlightenment and freedom which come through diligent study and learning. Its higher goal, however, is to give life to the University motto "Pro Humanitate," as members translate a passion for knowledge into compassionate service. The community shares a tradition that embraces freedom and integrity and acknowledges the worth of the individual. The heritage, established by the school's founders and nurtured by succeeding generations, promotes a democratic spirit arising from open-mindedness and discourse. Wake Forest fosters compassion and caring for others. Its collective strength and character are derived from the values and distinctive experiences of each individual; therefore, it affirms the richness of human intellect and culture and its contribution to knowledge, faith, reason, and dialogue. Furthermore, it strives toward a society in which good will, respect, and equality prevail. To that end, Wake Forest University rejects hatred and bigotry in any form and promotes justice, honor, and mutual trust. The University is comprised of: the undergraduate college, Graduate School of Arts and Sciences, School of Business, School of Divinity, School of Law, and School of Medicine (located on the Bowman Gray campus with Wake Forest University Baptist Medical Center) and today enrolls about 4,846 undergraduates and 2,823 students in graduate programs at its principal location, the Reynolda campus. Students at Wake Forest University enjoy a great deal of access to and interaction with world-class faculty both in and out of the classroom setting with a student-faculty ratio of 11:1. Wake Forest employs approximately 2,772 full and part-time faculty and staff. Wake Forest is a collegiate university offering a vibrant, intellectual community with a rich cultural life, an impressive array of facilities, and a strong athletics program competing in the fifteen-team Atlantic Coast Conference (ACC). Since its founding, the university has adopted the motto “pro humanitate,” which is exemplified by a deep institutional commitment to public service and engagement with the world. Wake Forest has a strong commitment to holistic, eight-dimensional well-being for students, faculty and staff as evidenced in the Thrive initiative. Winston-Salem, North Carolina Wake Forest is located in Winston-Salem, North Carolina, a beautiful, mid-sized city centrally located in the Piedmont-Triad region of North Carolina. Winston-Salem is a family-friendly city with high quality schools, numerous outdoor recreational activities and events, and is known for its vibrant and thriving arts scene. Winston-Salem residents enjoy close proximity to the beautiful Blue Ridge Mountains (1.5 hours) and Atlantic beaches (4 hours), a moderate climate with four distinct seasons, a very reasonable cost of living, and an eclectic variety of restaurants, wine bars, and breweries for dining with friends and family. Winston-Salem offers many of the amenities of a large city but with the sense of community and quality of life of a smaller town.

Case & Operations Manager, Office of Institutional Equity (OIE).

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