External Applicants: Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description. Cover Letter and Supporting Documents: Navigate to the "My Experience" application page. Locate the "Resume/CV" document upload section at the bottom of the page. Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files. Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission. Current Employees: Apply from your existing Workday account in the Jobs Hub. Do not apply from this website. A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified. Job Description Summary The Financial Aid Counselor provides counseling, needs analysis, and packaging for a designated caseload of students. In addition to direct counseling responsibilities, the counselor assumes functional responsibility within the Office of Student Financial Aid for designated programmatic, operational, or reporting areas. The role requires sound judgment in the interpretation and application of federal and institutional policies and active collaboration across campus partners to support student success. The Financial Aid Counselor will also stay up to date with evolving Title IV federal and state regulations through active participation in professional development networks (e.g., NASFAA, SASFAA). Job Description Essential Functions: Counsel a dedicated caseload of students and families, performing need analysis, verification, and packaging of federal, state, and institutional aid in accordance with applicable regulations and university policy. Explains complex financial aid concepts, including FAFSA, CSS Profile, federal student loans, cost of attendance, and repayment options, clearly and empathetically to all students, parents and guardians of applicants. Perform federal verification, resolving conflicting data points, analyzing tax transcripts, and adjusting FAFSA records in compliance with Department of Education regulations. Reviews and resolves complex student files involving unusual circumstances, conflicting information, or regulatory interpretation, determining appropriate next steps consistent with policy. Assumes functional responsibility within the Office of Student Financial Aid for designated programmatic, operational, or reporting areas, including monitoring compliance and coordinating related processes across campus partners. Provide crisis-management and conflict resolutions for students and families experiencing unexpected financial hardships Reconcile financial aid accounts and run regular quality assurance reports to identify and correct discrepancies before funds are disbursed. Analyzes system-generated reports and data to support timely awarding, disbursement, reconciliation, and adherence to federal and institutional requirements. Provide outreach and programming support with presentations and workshops (such as FAFSA completion nights) on and off campus to prospective students, parents, and community partners. Protect PII and CUI in all instances. Share front desk coverage to assist students who visit the financial aid office. Understand services and resources available for students across campus. Collaborate with colleagues in the Admissions Office, Registrar’s Office, Student Financial Services, Academic Advising, and Dean’s Office to meet students’ needs and support campus-wide recruitment and retention goals. Maintain student records documenting contacts and communications. Attend seminars, conferences, and department training to remain current with federal regulations, university policy, and FAFSA updates. Assist with loan default prevention efforts, when necessary. Make recommendations and referrals to other institutional personnel to support the student experience. Support financial aid staff with time-sensitive and complex projects as assigned. Perform related duties and special projects as assigned. Required Education, Knowledge, Skills, Abilities: Bachelor’s degree from an accredited institution. Degrees in Business Administration, Finance, Accounting, Education, or a related field preferred. 0-3 years’ experience in higher education; financial aid experience in federal and institutional methodology preferred. Demonstrated ability to work independently and in a team-based environment, manage conflicting priorities and work under deadlines. Strong mathematical computation ability. Knowledge of basic accounting concepts and competence in Excel. Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Suite of software applications. Detail-oriented with good organizational skills. Able to manage projects within deadlines. Able to demonstrate critical thinking, interpersonal, oral, and written communication skills. Able to practice effective cross-cultural communication skills both in person and in writing. Willingness and ability to take initiative. Able to manage sensitive information in a confidential manner. Able to work well with all levels of employees, be flexible in nature, have sound judgment with an open and collaborative style that encourages teamwork and cooperation beyond the immediate team to the broader organization. Accountabilities: Responsible for own work only. Physical Requirements: Sedentary work primarily involves sitting/standing; communicating with others to exchange information; repeating motions that may include the wrists, hands, and/or fingers; and assessing the accuracy, neatness, and thoroughness of the work assigned. Environmental Conditions: No environmental conditions. This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply. Additional Job Description Time Type Requirement Full time Note to Applicant: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor. In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment. Equal Opportunity Statement The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status. Accommodations for Applicants If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700. About WFU: Wake Forest University, formed in 1834, has experienced decades of growth and innovation. WFU is a distinctive university that combines a liberal arts core with graduate and professional schools and innovative research programs. The University embraces the teacher-scholar ideal, which prizes the personal interaction between students and faculty. It is a place where exceptional teaching, fundamental research and discovery, and the engagement of faculty and students in the classroom and the laboratory are paramount. Wake Forest University is a community that seeks the enlightenment and freedom which come through diligent study and learning. Its higher goal, however, is to give life to the University motto "Pro Humanitate," as members translate a passion for knowledge into compassionate service. The community shares a tradition that embraces freedom and integrity and acknowledges the worth of the individual. The heritage, established by the school's founders and nurtured by succeeding generations, promotes a democratic spirit arising from open-mindedness and discourse. Wake Forest fosters compassion and caring for others. Its collective strength and character are derived from the values and distinctive experiences of each individual; therefore, it affirms the richness of human intellect and culture and its contribution to knowledge, faith, reason, and dialogue. Furthermore, it strives toward a society in which good will, respect, and equality prevail. To that end, Wake Forest University rejects hatred and bigotry in any form and promotes justice, honor, and mutual trust. The University is comprised of: the undergraduate college, Graduate School of Arts and Sciences, School of Business, School of Divinity, School of Law, and School of Medicine (located on the Bowman Gray campus with Wake Forest University Baptist Medical Center) and today enrolls about 4,846 undergraduates and 2,823 students in graduate programs at its principal location, the Reynolda campus. Students at Wake Forest University enjoy a great deal of access to and interaction with world-class faculty both in and out of the classroom setting with a student-faculty ratio of 11:1. Wake Forest employs approximately 2,772 full and part-time faculty and staff. Wake Forest is a collegiate university offering a vibrant, intellectual community with a rich cultural life, an impressive array of facilities, and a strong athletics program competing in the fifteen-team Atlantic Coast Conference (ACC). Since its founding, the university has adopted the motto “pro humanitate,” which is exemplified by a deep institutional commitment to public service and engagement with the world. Wake Forest has a strong commitment to holistic, eight-dimensional well-being for students, faculty and staff as evidenced in the Thrive initiative. Winston-Salem, North Carolina Wake Forest is located in Winston-Salem, North Carolina, a beautiful, mid-sized city centrally located in the Piedmont-Triad region of North Carolina. Winston-Salem is a family-friendly city with high quality schools, numerous outdoor recreational activities and events, and is known for its vibrant and thriving arts scene. Winston-Salem residents enjoy close proximity to the beautiful Blue Ridge Mountains (1.5 hours) and Atlantic beaches (4 hours), a moderate climate with four distinct seasons, a very reasonable cost of living, and an eclectic variety of restaurants, wine bars, and breweries for dining with friends and family. Winston-Salem offers many of the amenities of a large city but with the sense of community and quality of life of a smaller town.

Financial Aid Counselor, Financial Aid.

more at Wfu.

Senior Protection Officer (Part-Time), Reynolda House Museum of American Art

Line Cook (Part-Time, $19.00/hr.) Graylyn Conference Center

Club Coach, Campus Recreation

similar roles.

Portfolio Projects Finance Leader

GRN Specialist

Sr. Associate - Technology Project Controller

Sustainability Manager

Policy Wording Specialist - Commercial Property

Safety Compliance Support I