Sales Support
- Prepare and issue quotation based on information provided by Sales – via Salesforce with respective Project & Opportunities.
- Follow up on quotation status and maintain quotation records.
- Follow up on order status on project basis (to communicate with CSD who handle KPM customers) and resolve documentation issues.
- Record & monitoring delivery schedule for KPM projects (list of products, rate, qty & delivery schedule) – can be done with input from Sales and CSD.
- To support customers’ enquiries pertaining to stocks’ availability, deliveries.
- Liasing with CSD/ warehouse for order delivery/ customer own collection.
Customer Account Support
- Process new customer account application
- Coordinate credit application documentation and account opening requirements.
- Maintain customer contact information and records
Documentation Management
- Maintain proper filing of project correspondence and records (Quotation issued, PO received, Delivery Advice)
- Assist in preparing project submission documents (PDS, SDS, MS, Certificate)
- Ensure that all documentation is in place for Warranty Application before submitting for approval (DO, PO)
- Raise product sample request (if any)
- Drafting routine correspondence and letters.
- Prepare all sales materials as required for sales calls and seminars / training;
- Minimum 2 years relevant experience with exposure to sales office environment.
- Proficiency in Microsoft Excel and Salesforce for quotation and sales order tracking.
- Good organizational skills with ability to priorities and work independently with little supervision.
- Strong inter-personal skills with colleagues at all levels.
- Team player within the Business Units and among other Business Units.
- Good computer skills in Microsoft applications, especially in Word, Excel and PowerPoint.
We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.