We Go Beyond for A Safer World This role is based in the Europe, Middle East, and Africa (EMEA) region of Tait and is accountable for developing strong customer relationships within our DACHmarket for the purpose of creating new business opportunities for Tait. Together with the Sales Director you will be responsible for identifying prospective customers and working with them to co-create business plans for the benefit of the customer and Tait. As the lead sales interface for your customers, you will require an in-depth knowledge of their environment and organisational needs to ensure that the requirements of the customer are met and that their experience is aligned to our values: commitment to listen, courage to act and integrity to deliver what we promise. You will be responsible for assisting with the preparation of relevant documentation regarding Tait policies, procedures, quotations, technical deployment and upgrades and for ensuring the information contained within the documents is properly communicated to stakeholders. You will be responsible for managing the customer relationships and ensuring that an effective strategic alliance is developed and maintained with the customer, and to achieve optimal value for Tait and to ensure a high level of assistance to stakeholders is provided and that Service Levels are met at all times. You will be responsible for developing and maintaining the relationship with the strategic account, working hand in hand with the delivery arm of the organisation to develop and execute sales strategies to increase sales to these customers. You will assist the Development teams as a subject matter expert in the enhancements to, and release of technical solutions. You will ensure that an appropriate service and support capability is in place to address customer and end user needs. The position will involve travel to maintain relationships where customers are located outside of your city of residence. Functional Outcomes Sales & Business Development • Work with existing customer (key accounts) to achieve the maximum results of sales • Build a business development plan targeting new verticals and customers • Achieve annual sales target • Build funnel and pipeline of new opportunities for future years Relationship Management • Build long term relationships with key stakeholders. • Maintain industry knowledge through communication and research. • Understand your customer’s strategic direction, profit and loss (P&L) and other financial measurements to ensure that Tait solutions expand beyond their communication needs and satisfy many business needs. • Facilitate communications among parties internal to Tait, internal to the customer and between the customer and Tait. • Ensure that customer requests are responded to in an accurate and timely manner. • Work with production support to ensure that future demands can be accommodated. • Help to ensure that solutions are delivered within agreed timeframes. • Breakdown organisational barriers to meet customer needs. • Use personal and professional networks to gain access to influential contacts within the customer’s organisation • Ensure that all parties have the technical, legal and project information they need or want. Ongoing Support • Provide advice to the customer on the options, upsides and downsides of each and recommendations going forward. • Provide internal resources with subject matter expertise in the application. • Assess and review the provision of customer and end user support. • Identify, and propose methods for the resolution of customer and end user issues to enhance customer and end user experience and decrease support requirements. • Train internal and external parties as required to ensure efficient operations. • Work with the development team and production support team to identify and implement value adds to the solution. • Develop and assist with the implementation of internal policies and procedures for supporting the solution in an efficient manner. • Strategic Direction: Together with the Sales Director: o Develop sales forecasts for the customer. o Develop a market strategy to identify target companies and critical issues that the key customer confronts on a daily basis. o Effectively discuss business and industry issues with customers and internal sales management. o Utilise customer, industry and market knowledge to develop sales plans which meet customer and Tait needs Reporting Relationships Reports to: Sales Director – Europe, Middle East & Africa. Reporting Roles: No direct reports Peers: BDM’s and Sales Team Occupational Safety and Health All staff have an obligation to follow Tait policy and procedures. It is imperative that all employees actively participate in managing risks and hazards, reporting accidents, incidents and near accidents, and avoiding any action which may cause harm to yourself or others. This includes: • Working in a safe manner to protect yourself, your fellow workers and all plant, property and equipment. • Only operating equipment for which you have been trained and / or instructed in and hold appropriate authorisations for, or with specific supervision. • Cooperating with all displayed rules, safety regulations, instructions, policies and procedures. • Keeping your work area or equipment clean and tidy and maintaining a high level of housekeeping. • Wearing appropriate personal protective equipment. • Ensuring no acts or omissions while at work causes harm to yourself or any other person. • Being familiar with all emergency equipment in your work area and all work-site emergency procedures. • Not wilfully interfering with or misusing items or facilities provided in the interest of safety. • Reporting all workplace illnesses, injuries and incidents as soon as possible using the reporting form and taking all reasonable action to eliminate their recurrence. • Reporting any hazardous condition, situation or event. Person Specification Technical / Professional Area of Expertise Definition Electrical/Electronics Engineering Experience in radio communications systems design. Experience in Sales and Commercial roles Expert in sales methodology, contractual documentation and negotiation processes. Relationship Management Strong skills in building and maintaining customer relationships. Presentation Confidently and consistently deliver presentations that are adapted to the audience. Industry Significant industry experience in the area in which the customer operates. Self Starter Self driven and motivated to achieve personal and professional objectives with minimal amount of supervision Relevant competencies Strategic Awareness • Understands Tait’s strategic direction, prioritising projects and allocating resources to support this • Contributes to the development of the HR and functional vision • Breaks the vision up into manageable projects and works with managers to develop plans to implement these • Builds sound business cases, assuring short term profitability whilst building long term capability in line with future company direction Planning • Plans approach and systematically implements process • daily priorities are clearly in line with the overall plan • prepares in advance and produces schedules which ensure the maximum use of time • accurately forecasts future activity and opportunities • follows through to ensure things are completed. Customer Focus • Understands and forecasts customers’ needs • Ensures that Customers feel included and involved in the process, being proactive in keeping them up to date with the progress of their projects • Responds positively to customers suggestions • Emphasises the importance of customers Problem Solving • Uses past experience to solve problems • Searches for relevant information, questioning people about problems • Investigates issues to establish the cause, using observation and structured techniques to solve problems • Uses data to keep things on an objective basis • Calculates costs and evaluates profitability • Presents a range of solutions and evaluates alternatives • Takes time out to think about problems and possible solutions • Comes up with, and is open to others suggestions for, new ways of doing and looking at things Gathers the Facts • Clarifies (internal and external) customers’ objectives, ensuring that any action is based on a thorough understanding of their needs • Gathers relevant information to assist in the development of customers’ businesses • Is aware of how information may be useful to other people within Tait and takes time to feed it back • Seeks clarification where things are not clear • Uses networks to gather information Decision Making • Communicates decision making processes to be used • Bases decisions on a sound understanding of the issues, making decisions in a timely and effective manner • Considers and addresses the critical issues • Assesses the feasibility and risk associated with various options and seeks to maximise profitability • Makes trade-offs • Will listen to other people’s views but prepared to make the final decision when necessary Responsiveness • Is open to others’ suggestions, changing their views when justified • Is positive when faced with problems, initiating the seeking of a solution • Gives confidence that they will deal with issues • Initiates action and pushes things through to completion • Suggests improvements to processes • Has sustained energy, applying consistent effort to achieve the objectives Open Communication • Makes time for people to discuss issues • Is easily approachable and makes people feel welcome • Listens to others’ viewpoints, reflecting back what they have said • Focuses on the key issues • Communicates confidently and builds rapport with the audience • Keeps relevant parties appraised of progress • Prepares papers outlining the costs and benefits of various options Interpersonal Skills • Able to establish and maintain rapport with individuals and team • Adaptable and receptive to new ideas • Willing and able to adjust to changing demands and circumstances • Remains calm, objective and in control in stressful situations • Maintains a stable performance under pressure • Accepts criticism without becoming over defensive Self-Development • Demonstrates ability to be self-directed and motivated • Takes responsibility for own development • Actively pursues learning and career development opportunities • Seeks out and acts upon feedback on own performance • Has a stable temperament and never allows work to get on top of their performance Process Improvement • Continually monitors and reviews efficiency of business processes in own area • identifies any problems and proposes workable solutions Confidentiality of Information During and after your period of employment you have an obligation to not disclose Tait technological or business information to any persons or organisations if it is not directly relevant to the tasks you are performing for Tait. If you are ever in doubt about any confidentiality issue, first get permission from your manager before you act. You are also obliged to not use or allow the use of Tait proprietary information in original or adapted form for work in a field that competes with or prejudices the interests of Tait. Tait retains the rights to the intellectual property that you develop. (These aspects are more fully described in Appendix Two of the Tait Core Conditions of Employment.) Non Limitation Clause This job description is not intended to be a complete or limiting description of the functions that the employee may reasonably be requested to undertake. About Us For more than 50 years, Tait Communications has been designing, delivering, and supporting critical communications networks for public safety, transportation and utility customers around the world. Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the globe. Our employees value being part of a creative team committed to providing technological solutions that make a real difference to the communities we support. By joining Tait, you'll be joining a community of people with a wealth of knowledge and expertise, who care deeply about their work and the genuine impact it has for our customers, and who support each other to grow and develop. Diversity & Inclusion Statement Tait Communications is committed to fostering a diverse, equitable and inclusive workplace where everyone feels valued, respected and empowered to succeed. We are encourage applications from all backgrounds to apply. How to Apply Sound like your kind of role? If you are looking to take the next step in your career and are ready to work for a high performing organization, alongside talented people, please submit your application with CV and cover letter via our online careers site. Only applications submitted through the official application process will be considered. Applications will be assessed as they are received, and your CV will be held unless you contact us to request this to be removed. For more information about the company, our products and solutions offered to our customers, please visit our website: www.taitcommunications.com We encourage applications from all backgrounds to apply. At Tait Communications, the work experience is shaped by our culture, values, sustainability commitments, and the way we recognise success — but most of all, by our people. Our team is self-disciplined, curious, and collaborative, guided by trust, humility, and integrity. We put the team first, challenge ourselves to do better, and keep our promises. These values guide how we work together and with our customers, and underpin our reputation as a global leader in critical communications. At Tait Communications, we design and deliver critical communication systems that help keep communities safer and industries operating more efficiently around the world. If you join us, you won't just be starting a new job; you'll be taking the first step towards a rewarding career with a Company that truly makes a difference.

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