This job is responsible for daily operations and ensuring efficient and effective business processes. The scope of this job includes budgeting project plans and executing deliverables that improve business operations. We invite you to apply today and join us in shaping the future of healthcare! Key Responsibilities: Establish key processes, identify inefficiencies, and implement solutions that align with organizational goals. Manage cross-functional projects with a focus on improving operational efficiency, timeline and resource management, and stakeholder communication. Propose operational strategies for assigned projects designed to enhance productivity, reduce costs, and improve overall organizational performance. Collaborate with various departments to ensure seamless integration of processes, address operational challenges, and drive continuous improvement. Identify potential operational risks and develop mitigation strategies in compliance with organizational policies and industry regulations. Assist in workforce planning and financial forecasting efforts by analyzing workforce needs. Develop and deliver regular operational reports and executive-level summaries that communicate engagement performance, service effectiveness, escalation trends, and key stakeholder insights. Manage, coordinate, and resolve clinical and operational escalations from care teams, ensuring timely issue resolution, appropriate stakeholder communication, and adherence to established service standards. Partner cross-functionally with Clinical, Customer Success, and Product to drive consistent execution across ED transition management programs. Serve as the primary operational liaison for assigned Emergency Department (ED) partners, building and maintaining strong relationships to support program adoption, satisfaction, and long-term success. Perform other job duties as assigned. Required Qualifications: At least 4-6 years related work experience. Bachelor’s degree or equivalent work experience. Preferred Qualifications: Clinician preferred but not mandatory. Must have understanding of Healthcare operations. Job Expectations: Willing to work additional or irregular hours as needed. Must work in accordance with applicable security policies and procedures to safeguard company and client information. Must be able to sit and view a computer screen for extended periods of time. #LI-PG1 #LI-Remote WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference. Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky: Excellent medical with Rx, dental, and vision benefits Mental Health support through EAP Generous paid time off, plus 13 paid holidays 100% vested 401(K) retirement plans Educational assistance up to $2500 per year WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace. Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates. Data Privacy Notice for Job Applicants and Teammates WellSky is a technology company leading the movement for intelligent, coordinated care worldwide. Our next-level software, analytics, and services power better outcomes and lower costs for stakeholders across the health and community care continuum. In today’s value-based care environment, WellSky helps providers, payers, health systems, and community organizations solve tough challenges, improve collaboration for growth, harness the power of data analytics, and achieve better outcomes by further connecting clinical and social care.

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