- Before Arrival:
- Villa Host to assist Front Office Team, if Villas are vacant
OTHERS
- Any Vacant Villa should be on Vacant Clean mode
- To finalize the guest bill and ease procedures for the payment formalities.
- Packing up of luggage upon guest request
- Departure letter from Villa Manager
- Departure:
- Final check of invoices (To be carried out 72 hours prior to departure)
- Coordinate & organise transfer from Villa.
- Collect from Front Office a copy of the bill for the guest to double-check his consumption & eventually to finalise payment.
- Promote guests in posting positive reviews on Trip Advisor and ReviewPro
- Before Departure
- Coordinate guest day to day activities with other departments
- Coordinate with F&B outlet regarding breakfast, lunch, dinner and BBQ
- Note down all habits and hobbies of the guest for guest history
- Propose FnB Planner / Propose personalise service to the guests
- During Stay
- Preparation of welcome registration card and welcoming letter, with the Front Office Team
- Welcome guest upon arrival.
- Check in guest directly into the villa as per standard welcoming procedure
- Upon Arrival
- Coordinate with Villa Manager or Front Office Manager, of Villa operations, regarding guest history if any.
- Deep cleaning of Villa (the villa and its surroundings)
- Deep cleaning of Villa if Villa is back-to-back
- Make sure all villa inventory (linen, products, etc) are available
- Ensure that particulars or special request is followed up.
- Prepare arrival set up – welcoming cocktail, champagne in ice bucket (where applicable) + fruit bowls as per hotel/villas standards.
- Ensure that Villa is ready set up with guest preferences and amenities half an hour prior to guest arrival time.
Qualification:
- Middle or Secondary Education + Additional training or certificates in the relevant field.
Experience:
- A minimum of 1 year of experience in hotel industry.
- Proven experience working in a top luxury resorts.
Technical skills
- Polyvalent skills.
- Excellent knowledge about customer service.
- Superb multitasking skills.
- Exceptional attention to detail.
- Fluency in English and another language, written and verbal communication.
- Knowledge of a third language is a plus.
WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
- We believe in continuous learning and growth to help our teams achieve their full potential.
- A strong family spirit is part of our identity, we support and care for one another.
- We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
- Our passion for luxury hospitality is reflected in every detail of the guest experience.
- We are committed to environmental and societal contributions, integrating sustainability into everything we do.
🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.