• Apply the standards of excellence in customer service:
• Remove all trash and traces and refill amenities (soap, gel etc.) and clean linen (towels).
• Clean floors: vacuum, sweep, dust mop, wash, strip, wax, buff. Shampoo carpets.
• Wash windows, walls, chalkboards, and trashcans.
• Dust furniture, fixtures, and woodwork.
• Collect and empty trash receptacles and pick up litter in and around buildings.
• Clean, sanitize and toilets / bathrooms; change and clean shower curtains.
• Carry out a specialized custodial/maintenance function, such as refinishing floors, project cleaning, and the like.
• Provide customer service as per the standards of the Constance group.
• Deal with all guests’ queries and complaints swiftly and efficiently.
• Check all electrical appliances (lamps, hand dryers, telephone, mini-bar, TV, air-con, safe etc) in the public areas.
• Check all other technical aspects such as door lock, black out, shower, hot-cold water, wc flush, blinds, curtains etc.
• Manage stock of pantry and trolleys:
• Adhere to the dress, appearance and conduct codes established by the hotel.
• Monitor the progress of trainees to keep the training Housekeeper informed.
• Maintain that Health and Safety practices are followed at all times:
• Avoid hazardous habits such as placing javel water in an ordinary mineral water bottle.
• Use the correct materials and equipment (EX: sprayers).
• Report anything that may be considered a Health & Safety hazard.
• Report all accidents, however minor.
• Report anything or anyone suspicious to the Duty Manager immediately.
• Signing in and out for keys (cards).
• Perform any other duties as assigned by Management.
Qualification:
• Middle or Secondary Education + Additional training or certificates in the relevant field is a plus.
Experience:
• A minimum of 1 year of experience in hotel industry.
• Proven experience working in a top luxury resorts is a plus.
Technical skills:
• Physical mobility and stamina required.
• Ability to follow instruction.
• Detail-oriented.
• Ability to work independently.
• Good time management.
• Fluency in English or another.
WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
- We believe in continuous learning and growth to help our teams achieve their full potential.
- A strong family spirit is part of our identity, we support and care for one another.
- We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
- Our passion for luxury hospitality is reflected in every detail of the guest experience.
- We are committed to environmental and societal contributions, integrating sustainability into everything we do.
🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.