As a Reservations Specialist your primary responsibility will be to handle reservations from Contracted and Non-Contracted Travel Agent/Tour Operator (TA/TO), ensuring a seamless booking process and delivering exceptional customer service to our partners. With your expertise in managing these bookings, you will play a key role in maximizing revenue and maintaining strong partnerships with them.
Reservation Handling:
- Efficiently handle reservations received from Contracted and Non-Contracted Travel Agents and Tour Operators
- Handle inquiries via phone, email, or other communication channels in a courteous and timely manner.
- Gain a comprehensive understanding of each property's availability and effectively communicate it to partners.
- Collaborate with hotels to ensure the proper handling of bookings and requests.
- Arrival docs & rooming lists verification
Customer Service Excellence:
- Provide outstanding customer service to our esteemed partners and guests, addressing their needs and inquiries with a high level of professionalism.
- Pay meticulous attention to special requests and preferences to enhance guest’s overall experience.
Revenue Optimization:
- Identify opportunities for additional services and amenities to enhance guest’s experience
- Identify opportunities to sell higher room categories
Reservations System & Technology:
- Make use of the reservation system [Opera Cloud] effectively to process bookings and maintain accurate records.
Reservation Policies and Procedures:
- Uphold company policies and procedures tailored specifically for Contracted and Non-Contracted TA/TO bookings, ensuring strict adherence to CHML regulations and standards.
Team Collaboration:
- Collaborate with other departments, such as Front Office, Sales and Marketing & Revenue Departments to ensure a seamless guest experience.
- Communicate effectively with the reservations team to share insights, updates, and assist colleagues during peak periods.
Problem Resolution:
- Address and resolve any challenges or issues promptly and professionally
- Elevate complex or unresolved matters to the Assistant Reservations Manager or Reservations Manager as necessary
Additional Responsibilities:
- Perform any other duties as assigned by Head of department to support departmental objectives and overall organizational goals.
CANDIDATE REQUIREMENTS
- Higher education qualification equivalent in hospitality or related field
- Previous experience in the Reservations department within a 4- or 5-star hotel is a must or within a Central Reservation Office (ideally)
- English & French language proficiency is a must, both spoken and written
- Familiar with Online Travel Agencies bookings
- Knowledge of Opera
- Knowledge of SynXis will be an advantage
- Impressive time management and organisational skills
- Dazzling telephone skills - Knowledge of LQA Reservations Standards will be an advantage
- Extreme attention to details and ability to multi-task in a fast-paced environment are essential.
- Positive attitude and good communication skills
- Commitment to delivering a high level of guest service
Benefits:
- Free cafeteria: Say goodbye to boring lunchboxes! Enjoy free meals to tantalize your taste buds every day.
- Gym facility: No need for a gym membership! Our office comes equipped with a gym to help you stay fit and healthy.
- Dynamic work environment: Join the hustle and bustle! We're a high-energy team where each day brings exciting challenges.
- Transportation: Leave commuting stress behind! Take advantage of our transportation program for a hassle-free journey to work.
- Insurance and pension: We've got you covered for the future! With our comprehensive insurance and pension package, you can focus on your career with peace of mind.
- Flexitime: Work on your own terms! Our flexitime policy allows you to balance work and life according to your schedule.
WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
- We believe in continuous learning and growth to help our teams achieve their full potential.
- A strong family spirit is part of our identity, we support and care for one another.
- We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
- Our passion for luxury hospitality is reflected in every detail of the guest experience.
- We are committed to environmental and societal contributions, integrating sustainability into everything we do.
🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.