As a Risk Associate you will work in the Fraud and Risk Department, responsible for monitoring fraud, risk, and KYC activity throughout the customer account lifecycle. You will be reporting to one of our team leads and manage the identification and prevention of fraud.
Are you looking for an opportunity to add true value to a team?
What you will do
- Communicate with players on account related issues, resolving problems and ensuring high levels of customer care;
- Analyse customer deposits and account categories, to prevent fraud, correct errors and resolve problems;
- Analyse records of Affiliate accounts, to make sure whether there are any irregularities;
- Suggest improvements to procedures, in the interests of fraud prevention and customer care;
- Investigate financial irregularities on accounts; Work with colleagues in other departments to resolve account-related issues and prevent fraud;
- Help maintain quality control and customer care through analysis of player contact;
- Investigate risk issues relating to third-party processors;
- Check gaming history.
Qualifications
- Do you have sound knowledge of the different aspects of Risk work including Online Payments or Financial Services knowledge?
- Fluent English and German at business level;
- Are you able to identify subtle fraud and abuse patterns?
- Possess very good command of Microsoft office tools?
- Do you have logical reasoning skills with an analytical approach?
- Can you express decision-making and problem solving skills?
Benefits
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire you. Join us, and a great compensation package is just the beginning. You can expect to receive benefits like:
- Group Bonus Plan.
- €100 monthly food vouchers.
- Transport and utilities support.
- 25 days' annual leave plus local public holidays.
- 5 additional paid days off for volunteering, learning and Game Day in December.
- Hybrid working with 2+ office days per week, plus fully remote working across August from anywhere in Bulgaria.
- ShareSave scheme.
- Life assurance and income protection.
Equal Opportunities.
If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.
We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.
We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.