Job Description The Receptionist serves as the first point of contact for customers, visitors, vendors, and internal staff. This role is responsible for managing front desk operations, handling incoming calls, coordinating package and document distribution, and ensuring a professional, organized, and secure reception environment. The Receptionist plays a key role in supporting daily operations by facilitating communication across departments and delivering a positive customer experience. Starting Rate: Minimum: $13.00/hr. - Midpoint: $17.00/hr. Retention Bonus: $1000.00 Applicants are required to be eligible to lawfully work in the United States immediately. This position is not available for H1-B visa sponsorship. Key Responsibilities Greet and welcome customers, visitors, and vendors in a professional and courteous manner Check in customers and direct them to appropriate Customer Service Center (CSC) areas for assistance Answer and manage incoming calls on the main telephone line, determine caller needs, and route calls appropriately Utilize internal directories to connect callers with the correct departments or personnel Receive, log, and distribute incoming deliveries, and packages Ensure all packages and documents are secured and tracked until picked up by the intended recipient Obtain signatures upon package pickup and maintain accurate distribution records Coordinate with internal departments to notify staff of visitor arrivals and deliveries Maintain organization and security of the storage area Monitor and replenish office and reception supplies; place orders as needed Support communication between front desk, operations, and administrative teams Ensure compliance with company policies related to security, package handling, and visitor management Provide general administrative support as needed Knowledge, Skills, and Abilities Strong customer service and interpersonal skills with a professional demeanor Excellent verbal communication and phone etiquette Ability to multitask and manage a high-volume, fast-paced front desk environment Strong organizational skills and attention to detail Ability to handle sensitive information with discretion and professionalism Basic problem-solving skills and ability to think quickly in dynamic situations Proficiency in Microsoft Office and standard office equipment (phones, copiers, etc.) Ability to work collaboratively across departments Qualifications High school diploma or equivalent required 1–3 years of experience in a receptionist, administrative, or customer-facing role Experience handling multi-line phone systems and front desk operations Basic computer proficiency and data entry experience Preferred Qualifications Experience in a high-volume customer service environment Experience in transportation, tolling, or public service industries Bilingual (English/Spanish) a plus Familiarity with office supply management and vendor coordination NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status. NTTA is a political subdivision of Texas created to acquire, construct, maintain and operate toll roads in North Texas. As a customer-driven organization, NTTA delivers a safe and reliable toll system for millions of customers each year in one of the fastest growing regions in the United States. NTTA is a vibrant organization with a highly qualified, energized and engaged team focused on achieving Excellence and we are looking for talented individuals to join us. Our mission: We are committed to providing a safe and reliable toll road system, increase value and mobility options for our customers, operate the Authority in a businesslike manner, protect our bondholders, and partner to meet our region's growing need for transportation infrastructure. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

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