- Provide individual support to customers across all products that we sell.
- Responsible for accurately creating and supporting customers and the team in a timely manner in CargoWise to ensure accurate information flows through all the processes.
- Communicate and follow up effectively with Sales, and the other teams as required.
- Build and maintain effective customer relationships
- Identify potential improvement opportunities that arise. Where required, prepare reports that demonstrate the potential costs, risks and benefits of these opportunities.
- Act as a role model championing Way of Work
- Challenges status quo and recommends alternative solutions
- Perform other duties as assigned
Education
- Diploma in Business Customs or equivalent
Experience
- Experience in shipping ERP required (CargoWise is advantageous)
- Minimum of 2 years’ experience within similar role in shipping
- Maintain customer relationships and customer services qualities
Skills
- Demonstrated analytical and quantitative skills
- Intermediate user of MS with expertise in PowerPoint
- Advanced organizational skills and the ability to multitask priorities
- Self-motivated and driven, with ability to work with minimal direction in a fast-paced environment
- Excellent communication and interpersonal skills
- Results driven and customer orientated
- Strong attention to detail and accuracy
- Adaptable and pro-active team player
- Competitive benefits package (salary plus bonus).
- Opportunity for development and internal mobility.
- Wonderful Giving - allowing you to donate company money to a cause of your choice.
- Project Wonderful - Staff spend a day in the community helping with various projects.
- Company focused on wellness and health
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