Summary of Responsibilities:
Reporting to the Director, Housekeeping, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
- Treat each and every Guest as a unique individual.
- Anticipate Guests’ needs with thoughtful and personal touches.
- Resolve Guest problems and never saying “no” without offering an
alternative.
- Be an ambassador for the Brand, Hotel, Community and Colleagues.
- Be guided by Fairmont core values; respect, integrity, teamwork and
empowerment.
- Lead and coach the Housekeeping team towards achieving exceptional guest service and employee satisfaction results.
- Ensure that the property provides well-furnished and maintained guestrooms, public spaces, and employee areas.
- Develop departmental policies and procedures by which the highest possible degree of cleanliness, maintenance, and aesthetic value is achieved.
- Organization of all areas of responsibility to ensure superior service standards are maintained at all times, while meeting budgeted payroll expenses/costs.
- Ensure the effective utilization and productivity of all employees including staff planning, hiring, training and development, "stepping out of the box" where possible.
- Responsible for the development of all training programs within the Housekeeping department and ensure their proper implementation through the leadership team.
- Provide expense and capital expenditure recommendations and reports. This includes the annual Rooms Division profit plan submission.
- Prepare monthly reports on preventive housekeeping maintenance and analyses of loss/usage per occupied room on every major expenses category, including, but not limited to, labor, chemicals, guestroom supplies, linen, laundry and contract cleaning.
- The applicant is expected, through excellence in record keeping, professional purchasing and inventory controls, to forecast future expenditures, including any potential enhancements in the rooms, or public space areas.
- Make recommendations to the Director of Rooms for capital expenditure and special maintenance programs in all areas of the hotel.
- Participate and has extensive knowledge of Health and Safety initiatives. Constantly seeking out creative ways to improve service and increase business volumes.
- Develop and maintain close and effective working relationships with all supporting departments, particularly with the Laundry, Front Office Manager, Chief Engineer and Director of Food & Beverage.
- Ensure strong departmental focus is kept on recycling of any guest amenities and products.
Qualifications:
- University degree or Hotel Management Diploma preferred.
- Minimum 5 years previous experience in a Housekeeping Management capacity.
- Strong organizational and administration skills.
- Excellent communication skills, both written and verbal.
- Ability to work in a fast paced, changing environment.
- Proven leadership, developer and delegation skills with an ability to lead employees to achieve the department goals.
- Excellent problem solver and decision maker.
Physical Aspects of Position (include but are not limited to):
- Sitting 6-8 hours a day.
- Light Activity