Summary of Responsibilities:
Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
- Supervise and coach team members’ performance toward achieving exceptional guest service
- Audit work of Room Attendants and House Persons in assigned areas to remain consistent with Fairmont standards
- Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned
- Proactively identify potential day-to-day operational concerns, determine appropriate solutions and follow-up to ensure high service levels are maintained
- Demonstrate Fairmont core values in all interactions
- Ensure employees receive the required training and support to effectively perform their roles
- Manage all aspects of Room Attendants’ and House Person’s performance including the completion of annual performance reviews
- Assist in the preparation of preventive housekeeping maintenance reports and analyses
- Promptly respond to guest complaints and ensure appropriate follow up activities occur and all items are documented according to standard operating procedures
- Follow and ensure compliance with all corporate, hotel and departmental policies and procedures
- Participate in hotel committees
- Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC).
- Perform any other duties, tasks, and assignments within your department as required.
Qualifications:
- High school diploma required; Hospitality degree is an asset
- At least 2 years housekeeping experience in a luxury hotel environment required
- At least 1 year supervisory experience is preferred; basic training skills are required
- Excellent communication and organizational skills
- Ability to work well under pressure
- Experience with Property Manager and Microsoft office suite of programmes is an asset
- Demonstrated strong attention to detail and the ability to meet exacting standards
- Proven ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
- The job is quite active and you will need to bend, lift, and move furniture on a regular basis.
- In the work environment you will be in contact with the chemicals which are used to clean our rooms and other areas of the hotel. Proper protective equipment and training will be provided.