Summary of Responsibilities:
Reporting to the Housekeeping Supervisor, responsibilities and essential job functions include, but are not limited to, the following:
- Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
- Provide a warm, sincere and engaging service that ensures Guests feel valued
- Ensure guest rooms are cleaned to exacting Fairmont standards
- Report any maintenance defects in guestrooms and surrounding areas to Royal Service
- Report ‘out of service’ rooms to Floor Supervisor or housekeeping office
- Treat each and every Guest as a unique individual
- Anticipate Guests’ needs with thoughtful and personal touches
- Resolve Guest problems and never saying “no” without offering an alternative
- Be an ambassador for the Brand, Hotel, Community and Colleagues
- Be guided by Fairmont core values; respect, integrity, teamwork and empowerment
- Clean and stock linen closet at the end of your shift
- Turn in all lost and found items to Security following standard procedure
- Provide night service (refresh rooms in the evening when required)
- Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC).
- Perform any other duties, tasks, and assignments within your department as required
Qualifications:
- Previous housekeeping experience in a luxury hotel environment is an asset
- Excellent communication and organizational skills
- Must possess a strong work ethic and be able to work efficiently in a demanding, fast paced environment
- Must be physically fit and have the ability to stand, lift, push and pull for long periods during shift
- Ability to work well under pressure
- Knowledge of all hotel facilities and surrounding area is an asset
Physical Aspects of Position (include but are not limited to):
- Walking, standing, bending, pushing and pulling anywhere from 2 – 6 hours a day.
- Does not lift weights exceeding 25 lbs.
- Requires constant repetitive motion.
- Environmental stress is high – work in extreme weather conditions, high noise level and utilize hazardous machinery.