Summary of Responsibilities:

Reporting to the Food & Beverage Director, responsibilities and essential job functions include, but are not limited to the following:

Direct and manage all activity related to the Banquet department, ensuring all service standards are followed
Oversees banquets or events, including set-up, food presentation, serving, and clean up while focusing on detail and quality
Maintains clean and orderly back areas, pre-function areas and storage areas
Inspects table place settings, including table linen, china, glass, silverware, and condiments for correct placement
Follow the annual budget and administer it in a financially responsible manner
Ensure all financial reporting is maintained and accurate billing for each banquet meeting is recorded
Respond to guests’ requests, concerns and react quickly and professionally
Coordinates with other departments to arrange for the delivery of requested services
Assume responsibility for all banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies as required
Attend Daily banquet event order meetings
Attend pre-conference meetings with clients to confirm all relevant details are communicated
Responsible for training and coaching of the banquet staff
Balance operational, administrative and Colleague needs
Conduct regularly scheduled departmental meetings
Follow outlet policies, procedures and service standards
Follow all safety and sanitation policies when handling food and beverage
Other duties as assigned

Qualifications:

An undergraduate Food & Beverage or Hotel Management degree is preferred
Three years’ experience in a supervisory role within a luxury hotel or fine dining restaurant is required
Must be a motivated leader with proven record of achieving high levels of guest and colleague satisfaction
Previous training experience with new and developing teams a distinct advantage
Proven ability to focus attention on guest needs, remaining calm and courteous at all times in demanding and fast paced environment is required
Display high initiative requiring minimum supervision and excellent organizational and administrative skills
Strong beverage knowledge, particularly of wines, is strongly preferred
Excellent communication and interpersonal skills
Proven ability to work cohesively as part of a team in a multi-cultural, diverse environment
Knowledge of Silverware, Opera, Birchstreet is an asset
Strong work ethic, highly responsible, reliable and the ability to work extended hours including evenings, public holidays and weekends is required
Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

Senior Banquet Maitre'D.

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