Director, Front Office
Inspiring and engaging. As a Senior Rooms Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations and ensure an exceptional guest journey.
What you will be doing:
- Reporting to the Senior Assistant Director of Rooms, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Lead and manage the day-to-day operations of Front Office, Guest Services, and Valet ensuring all service standards are followed
- Assist in preparation annual budgets and forecasts and administer in a fiscally responsible manner
- Lead and support all areas in the achievement of their financial and operational targets
- Control all purchases for the department, consistently aware of quality and cost
- Assist in the preparation of the annual strategic plan and achieve the goals and targets therein
- Ensure effective and proactive yield management, increasing RevPAR index within the competitive set
- Oversee group business, reviewing and ensuring details of group resumes are met
- Oversee the selection, training and development of all Colleagues to ensure timely recruitment and career growth
- Lead and manage all aspects of the front-of-house departments and ensure all service standards are followed with friendly and engaging service
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
- Work closely with other Rooms Division leaders to ensure alignment, strengthen collaboration, and set everyone up for success
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Your experience and skills include:
- Service focused personality is essential and previous leadership experience required
- Prior experience working with Opera or a related system
- Proven ability to build and maintain good relationships with all stakeholders
- Communicate thoughts, actions and opportunities clearly with strong networking skills
- Ability to lead by example, believe in a strong team culture and set the scene for high performance
Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion:
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V