Handling reservations inquiries and requests with the highest level of professionalism and customer service
Efficiently and promptly establishing the correspondence service to guest inquiries.
Ensure that the guests’ information is accurately processed on a timely manner.
Full knowledge of the hotel facilities and activities.
Oversees the daily movement of guest activities and able to resolve guest complaints and to establish an amicable relation with clients and customers of the hotel.
Excellent communication skills.
Attention to detail
Ability to multitask in a fast-paced and dynamic environment.
Results and service oriented with an eye for details
Excellent reading, writing and oral proficiency in English language