- To deliver the most complete and personalized service as may be required in all areas of Guest Service Operations.
- To assist hotel guest efficiently, courteously and professionally at all times.
- To perform all Guest Service Tasks described under:
- Concierge
- Cashier
- Telephone Operator
We are seeking an organized and strategically-minded individual with a passion for customer-focused hospitality. The ideal candidate will have:
- Relevant experience in front office and customer service management.
- Exceptional communication and issue resolution skills.
- Ability to identify areas for improvement in front office operations and standard development.
- Capability to represent the department at meetings.
- Customer service drive with outstanding communication and active listening skills.
- Proven problem-solving and multitasking abilities.
- Excellent leadership skills with the ability to motivate a high-performing team.
- Strong sense of responsibility and professional presentation.
- Fluent English, both written and spoken.