As the Food & Beverage Assistant Manager, you’ll be supporting the driving force behind our dining experience at Fairmont Chicago Millennium Park. Your leadership, passion, and commitment will ensure exceptional operating results, a thriving team, and consistently delighted guests. Here’s what you’ll be doing:
Your Responsibilities:
Guest-Centric Service:
- Consistency: Deliver professional, friendly, and engaging service to our valued guests. Every interaction matters. Ensure that guests have a positive dining experience by maintaining high standards of service.
- Memorable Service: Engage with guests in a professional manner, making them feel welcome and valued
- Special Requests: Coordinate and follow up on special guest requests, collaborating seamlessly with colleagues and management teams
- Guest Recognition: Manage and build a database of special requests and guests’ profiles on Open Table or Host software
- Operational Balance: Manage an array of operational, administrative, and colleague needs adeptly
- Guest Feedback: Manage and address proper customer complaints and special requests promptly and professionally
System Management:
- Policy Adherence: Maintain a comprehensive understanding of company, property, and departmental policies and procedures
- Reservation System: Manage the “Open Table” online reservation system efficiently. And be consistent with updating database and reservations
- Menu Engineering: Communicate with management feedback from guests for the menu items and experience
Collaboration and Leadership:
- Culinary Synergy: Work closely with our talented culinary team to ensure seamless service and an exceptional guest experience
- Forecasting and Scheduling: Skillfully manage labor resources oriented towards service standards.
- Efficient Operations: Work independently to ensure smooth day-to-day operation without supervision and along with culinary flow
- Event and Reservations: Manage waitlists and special events and seating arrangements to maximize efficiency
Team Engagement and Development:
- Meetings and Reporting: Attend designated meetings and contribute insights.
- Champion Initiatives: Assist with Silverware programming and obtain designated Avero reports
- Continuous Learning: Participate in ongoing training activities, and spearhead training opportunities for the Food & Beverage Team
- Manuals and Standards: Develop trainings and operating procedures to maintain a high-standard sequence of service
- Team Management: Continuously engage team members and provide correction, coaching, and counseling when necessary
Corporate Compliance and Accuracy:
- Menu and Practices: Ensure compliance with corporate standards in menus and operational practices
Your experience and skills include:
- High school Diploma or equivalent education required. Bachelor’s Degree preferred.
- 1-2 years of experience in leadership role, or equivalent preferred
- Ability to perform and oversee nightly audit functions including balancing daily revenue and posting corrections
- Skilled in handling guest complaints professionally and diplomatically during minimal staffing hours
- Comfortable working independently and making critical decisions without upper management onsite
- Strong knowledge of hotel operations including Front Desk, Concierge, Bell, Guest Services and solid knowledge of front desk protocol and experience working with high profile guests
- Strong knowledge of property management systems such as Opera, SynXis
- Strong verbal and written communication skills in English
- Must be observant and quick to respond to various situations while also multitasking and handling stressful situations
- Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations
Physical Aspects of Position (include but are not limited to):
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 30 lbs
- Occasional kneeling, pushing, pulling, lifting
- Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
Compensation: $65,000 - $70,000
Visa Requirements: Successful candidates must be legally eligible to work in the United States.
Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
- Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
- Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
- Belonging: We celebrate our differences. We support each other and we always stand together.
- Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
- Integrity: We build trust through mutual respect and being authentic.
Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
All your information will be kept confidential according to EEO guidelines.