· Manage daily operations to ensure customer satisfaction and meet client goals and requirements.
· Act as ticketing SME to assist team or intervene as needed
· Handling a team of L2 – Complex itinerary trained resources
· Responsible to achieve the KPI/SLA of the process for the team
· Experience in Corporate Travel Account is required.
· Must have expertise in using GDS platforms such as Sabre, Amadeus etc.
· Experience in team management
· Ability to deliver through people
· Able to speak & write fluent English
· Confident to lead conference calls
· Able to produce dashboards & reports in Excel & presentation formats
· Good analytical and conflict management skills
· Experience and ability to supervise team and conduct administrative functions
· Management experience for min 2 to 5 years in Corp Travel or GDS experience (Depending on the role)
· Must be amenable to work 100% onsite at our Bridgetowne Site
Benefits and Company Perks:
• Structured career path
• Growing and expanding team – more internal career progression opportunities for all
• Safe work environment
• Free HMO coverage from Day 1, including your dependents
• Skills training opportunities
• Paid leaves