Step into a fun, fast-paced role where no two days are the same. You’ll be right at the centre of it all, chatting with customers and agents, solving problems, and making their day a little easier. As the go-to person, you’ll handle inbound calls with confidence, turning questions into solutions and delivering standout service with every interaction.
What You’ll Be Doing:
- Deliver outstanding customer service by assisting with a variety of insurance-related queries, including new business, renewals, policy amendments, and general enquiries.
- Confidently manage and resolve policy cancellations, reinstatements, and service-related concerns, turning challenges into positive outcomes.
- Serve as a knowledgeable expert across multiple online billing systems and agency portals, providing proactive support to both customers and agents.
- Use your communication skills to de-escalate concerns, resolve conflicts, and build strong, lasting relationships.
- Identify and act on new business opportunities, using sound judgment to support both customer needs and company growth.
- Accurately track and document customer interactions to ensure seamless service delivery.
- Take on additional responsibilities as needed, contributing to a collaborative and high-performing team.
What You Bring to the Role:
- A passion for excellent customer service and creating positive customer experiences.
- Strong communication skills, with the ability to actively listen, empathize, and respond effectively.
- Solid numerical and analytical abilities to confidently assist with billing-related queries.
- Exceptional multitasking skills, including efficient typing and system navigation to address customer needs in real-time.
- Previous customer service or call centre experience is a must.
If you thrive in a fast-paced environment and love helping people while solving meaningful problems, this role is the perfect fit.
What Makes the Role Exciting:
- Career growth opportunities
- Training and development support
- Exposure to international clients & systems
- Fast-paced, fun team culture
Minimum Requirements:
- Grade 12 / Matric certificate
- At least 1 year of experience in a contact centre environment, or 12 months customer service experience (preferably within the insurance industry)
- International contact centre experience will be advantageous
- Strong command of written and spoken English is essential
- Must have a clear credit and criminal record
- Enjoy a dynamic 24/7 schedule with rotational shifts from Monday to Sunday
- Be part of a team that keeps things running, even on South African public holidays
- Our operating sites are based in Century City, Observatory and Newlands