- Provide a reliable and trustworthy customer service
- Identify and understand customer needs to consistently provide a high quality service.
- Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
- Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
- Provide accurate information on products and services to clients to ensure consistency across the organisation.
- Promote and cross-sell the client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
- Operate customer related information systems to maintain and secure records.
- Contribute to the success of the team and the business by achieving personal targets.
- Adhere to the company and department standards, policies and procedures.
- Minimum requirement Grade 12
- Minimum of 6-12 months customer service experience
- Minimum of 6 – 12 months call centre experience
Required Skills:
- Computer literacy
- Proficient in MS Word, Email and good typing speed
- Neutral accent with excellent verbal and written in Dutch and English
Competencies:
- Customer orientation
- Results Driven
- Quality focus
- Planning, organizing and prioritizing
- Ability to work under pressure
- Ability to adapt to constant changes
- Ability to work in teams
- Conflict resolution
- Empathetic