The Senior Consultant, Transitions will independently lead large and complex BPM/BPO transitions across multiple engagements including large RFP, RFI, from project sign-off through go-live and stabilisation, end to end Transition. The role involves managing transition teams, resolving delivery issues, coordinating technology and transformation dependencies, and building strong relationships with clients and internal stakeholders. The incumbent will be accountable for achieving financial, customer experience and operational objectives, ensuring adherence to the organisation’s transition methodology, and driving continuous improvement. The role will also support business development by developing and reviewing transition solutions for new opportunities, assessing deliverability, identifying gaps, supporting RFPs and presenting solutions to prospective clients. Should have domain
The ideal candidate should have at least eight years of professional experience, predominantly within the BPM/BPO industry, including hands-on experience in leading large and complex transitions and a minimum of three years in customer-facing roles. The candidate should possess strong project management, stakeholder management, analytical, planning, financial and communication skills, along with a sound understanding of BPO operations, quality, MIS, SLAs and baselining. Experience in managing high-performing teams, collaborating with IT project teams and delivering transformation initiatives is essential. Knowledge of, experience in, or certification in recognised project management methodologies and/or Six Sigma would be advantageous.