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A Day in Your Life at MKS As a Technical Service Specialist at Atotech (an MKS brand) Malaysia, you will work closely with the Sales Team to deliver high-quality technical support and on-site services to customers while contributing to business growth and market share expansion. Reporting to the GMF Business Manager, you will support customers in optimizing their processes, troubleshooting technical issues, and identifying opportunities to improve operational efficiency and cost-effectiveness. You Will Make an Impact By Delivering technical support and on-site services that meet or exceed customer expectations. Proactively supporting customers’ process and cost optimization initiatives, providing detailed feedback and recommendations. Ensuring all on-site activities are conducted in compliance with MKS Atotech’s safety standards. Providing clear, professional, and informative responses to customer technical enquiries. Collaborating with other departments to provide cross-functional support as required. Assisting customers with process troubleshooting and preparing relevant technical reports. Travelling as required, with up to 50% travel expected for customer support and on-site service activities. Skills You Bring Diploma or higher qualification in Chemistry, Chemical Engineering, or Industrial Science. 1–2 years of working experience in electroplating, water treatment, or wastewater-related environments. Good interpersonal and communication skills. Strong analytical and problem-solving abilities. Resilience and the ability to work effectively in challenging situations. Willingness to travel extensively as required by the role. #LI-DNI Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing. MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business. MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com . If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role At MKS, it's all about courage, big ideas, and a serious passion for innovation. Winning here is about exploring possibilities, taking action, and solving our customers’ toughest challenges. It's not just a job – it's what you make of it. While you shape your role and make it unique, we invest in you with on-the-job and formal training, as well as educational assistance. Curiosity is key at MKS - ask questions, own your path. Our success comes from celebrating the unique skills, diverse perspectives, and lived experience of employees from over 100 countries. The goal is to make sure that everyone feels that they belong. Diversity isn't just a nice-to-have; making sure everyone feels included is a big deal for us. Our group of ~10,000 employees serves semiconductor manufacturing, electronics and packaging, and specialty industrial markets. With over 3,800 patents, our products are enabling advancements in 5G, renewable energy & storage, artificial intelligence, cloud technology, and big data. We're the behind-the-scenes support for some amazing technology. MKS Inc enables technologies that transform our world. MKS Instruments Product Overview 
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Mksinst
Malaysia Kuala Lumpur, Malaysia
Technical Support Specialist.
ON-SITEIT SUPPORT
more at Mksinst.
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