The Supervisor is responsible for overseeing the m360 Project Assistants team, effectively assisting with the recruitment of projects to maintain KPIs and other goals. The primary focus of the Supervisor is to manage Project Assistants in delivering projects internally against specifications and goals, ensuring tasks are completed in time, maintaining excellence in the work, and ensuring there is good communication between project assistants and panel members.
Essential Duties and Responsibilities:
Including, but not limited to the following:
- Assign projects and manage workload distribution, ensuring all projects are proactively monitored for recruitment opportunities.
- Manage, mentor, train, and support Project Assistants by providing day-to-day direction, tracking KPIs, and helping team members build the skills needed to perform successfully.
- Ensure team members follow established recruitment procedures and quality standards through regular coaching, review of work, and routine audits to confirm accuracy, consistency, and adherence to expectations.
- Oversee the successful execution of recruitment activities across assigned quantitative and qualitative projects, ensuring recruitment plans are implemented accurately, efficiently, and within project timelines.
- Apply working knowledge of recruitment methods, M3 platforms, audience tools, emailing tools, and reporting resources to help the team identify recruitment opportunities, maximize internal feasibility, and support project delivery.
- Monitor project reports and recruitment progress to confirm internal recruitment efforts are being deployed appropriately before partner support is used, while helping ensure panelists are not over-targeted by campaigns.
- Coordinate communication between internal departments to support clear priorities, team capacity awareness, and consistent client experience.
- Support team leadership with new initiatives, process updates, recruitment guidelines, finding recruiting sources, and continuous improvement efforts that increase team efficiency, quality, and overall recruitment results.
Education and Training Required:
- Bachelor’s degree or equivalent work experience preferred.
- Relevant coursework in market research or healthcare preferred, but not required.
Minimum Experience:
- 2 years of experience in Market Research, preferably in recruiting, sampling or fieldwork.
- Experience managing employees preferred.
Knowledge, Skill, Ability:
- Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules.
- Strong Microsoft Office skills (Advanced/ Intermediate Excel) and quick learner of new technologies/software.
- Exhibit strong critical thinking skills and take initiative to improve skills and troubleshoot proactively using all available resources to support project success.
- Ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
- Self-motivated and able to (re)prioritize tasks throughout the workday.
- Exceptional time management, organizational skills, attention to detail and ability to multitask.
- Comfortable with change, ability to derive opportunity from uncertainty.
- Must be willing to work in US shift hours.
- Video/Camera-On Expectations: Video/camera must be on for all virtual calls, including team meetings, one-to-ones, interviews, training sessions, and client or candidate-facing calls. Alternative arrangements may be available where required and are handled confidentially through Human Resources.
- As part of job responsibilities, you are required to comply with ISO 20252:2019 and ISO 27001 standards.
All your information will be kept confidential according to EEO guidelines.
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