Responsibilities
Client Service
- Implement plans that will contribute to maximum client satisfaction and ensure continuous profitable and business growth
- Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the marketplace
- Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
- Oversee the management and conduct of assigned research projects including preparation, approval and delivery of proposals, reports and presentations
- Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product / solution sales
- Ensure adherence to the company policies on business conduct / ethics when servicing clients are being observed by the entire division
Financial Management
- Achieve revenue, profitability, quality, speed of delivery and productivity targets
- Monitor the actual financial performance against budget / forecast and ensure the implementation of appropriate actions that will led to the achievement of the financial targets
- Ensure proper pricing and contracts are completed and approved according to company policies and guidelines
- Manage the cost of jobs within present budget restrictions
- At least 5 years Market Research experience in consumer research.
- Associate Direct experience in FMCG industry is more preferable
- Experience in managing a sizable research team with P& L responsibility
- Expert knowledge of research techniques and methodologies
- Detail-oriented team player with good problem-solving and project management skills
- Persistent & tireless to coaching and developing people
- Willing to work under high pressure
/LP
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion