Under general supervision, this position will assist with advising and providing financial aid and scholarship information to prospective and currently enrolled students and their families. Provide information and refers students to University resources that can assist in meeting their needs or resolving their inquiries. Uses professional judgment when necessary to solve complex financial aid cases. This position will also coordinate the new media communications for the Financial Aid Office (including the department’s social media accounts, text messaging, and communication software housed on the department’s website: i.e. chatbot). Position Specific Responsibilities Provide superior quality customer service to all callers and visitors to the office. This includes, but is not limited to: advising students of the types of financial aid programs available as well as the application process; assist students in the completion of forms; advising students on required documentation; screening counselor calls by resolving as many questions as possible, referring calls as needed to other office staff; explaining policies and procedures of the University and office; participate in cross-training program in order to be able to answer admissions questions. Provide information on and refers students to University resources that can assist them in meeting their needs or solving their problems. Make appointments for students and parents who need to speak with a member of the counseling staff. Schedule and log walk-in appointments. Assist with outreach activities that involve recruitment, retention, and some post-graduation issues related to financial aid. Coordinate, develop and maintain the department’s social media accounts, including posting new messages, monitoring for responses, and coordinating direct message responses. Coordinate and monitor messages from the university’s Chatbox communication software. Provide appropriate responses for questions that yield an unacceptable response via the Chatbot. Coordinate the responses or text messaging during text messaging campaigns. Coordinate messages from the department’s Chatbot vendor to provide appropriate responses for questions asked to the department. Support unit with call campaign to incoming freshman or current student populations. Assist in receipt and opening of documents received by Financial Aid Office. Documents arrive via US Postal, Electronic Fax, e-mail and in-person delivery. Review all incoming documents for completeness and signatures. This includes tax returns, verification documents, award letters, promissory notes, etc. Track documents and return incomplete documents to sender. Route returned mail. Log (complete or incomplete) documents in Banner, the University’s Student Management System. Scan and index documents in the document imaging system - Etrieve. Enter tax documents in Etrieve as needed for Verification. File documents once scanned. Provide support to unit in file purging process – completed annually. Assists in providing mentorship and training to work-study students. Assist department as needed to support student recruitment and retention efforts of LMU’s undergraduate and graduate student populations. Perform other duties as assigned or requested. Loyola Marymount University Expectations Exhibit behavior that supports the mission, vision, and values of the university. Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct. Demonstrate a commitment to outstanding customer service. Requisite Qualifications Typically, a high school diploma or equivalent. Incumbent will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation/policy changes. Minimum two years of experience performing a variety of administrative/secretarial duties to support a department, school/college, program or unit. Knowledge of the Federal Title IV programs, the State of California Grants, and Scholarships, general financial aid policies and procedures. Demonstrated knowledge in the areas of modern office methods and practices: filing systems; telephone and email etiquette; business forms letter and report writing; proofreading and office equipment. Ability to assess, navigate and research student records on Banner and Etrieve and other federally related websites and portals. Ability to advise on financial aid policies and procedures. Ability to collect and analyze data. Ability to handle confidential financial aid files. Perform office work of average difficulty involving independent judgment and requiring accuracy and speed; devise or adopt office procedures to meet changing organizational needs; make clear, comprehensive reports and keep difficult records; understand, interpret and apply rules and written directions to specific situations; maintain confidences and confidential information. Accuracy and efficiency in tracking documents necessary to ensure student financial aid records are moving thru the financial aid cycle in a timely manner. Exemplary communication skills (both written and oral). Excellent customer service skills. Basic knowledge of office machines, word processing, spreadsheets, email and databases. (Word, Excel, and PowerPoint). The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. #HERC# #HEJ# Staff Regular Salary range $23.51 - $29.38 Salary commensurate with education and experience. Please note that this position may not be eligible for visa sponsorship now or in the future. Loyola Marymount University, a Carnegie classified R2 institution in the mainstream of American Catholic higher education, seeks outstanding applicants who value its mission and share its commitment to inclusive excellence, the education of the whole person, and the building of a just society. LMU is an equal opportunity employer committed to providing an environment free from discrimination and harassment as defined by federal, state and local law. We invite all persons in the full diversity of their being, life experience, and beliefs to apply. (Visit www.lmu.edu for more information.) Founded in 1911, Loyola Marymount University is a Carnegie classified R2 institution rooted in the Jesuit and Marymount traditions. We are committed to fostering a diverse academic community rich in opportunity for intellectual engagement and real-world experience. We enroll an academically ambitious, multicultural, and socioeconomically diverse student body. We recruit, retain and support a diverse faculty committed to excellence in teaching, research, scholarship and creativity. Our three campuses are rooted in the heart of Los Angeles, a global capital for arts and entertainment, innovation and technology, business and entrepreneurship. LMU is a unique and rewarding place to work. As you consider your employment opportunities with our institution, we encourage you to take the time to learn about the university community and how it distinguishes us from other places of employment. We are proud of the programs, benefits and services we provide our community. We strive to ensure an inclusive environment in all aspects of campus life that fosters a strong sense of trust and mutual respect. EEO Statement Loyola Marymount University is an equal employment opportunity employer and prohibits unlawful discrimination on the basis of race, religious creed (including religious dress and grooming practices), color, national origin (including language and language use restrictions), ancestry, disability (mental and physical) including HIV and AIDS, legally protected medical condition (cancer-related or genetic characteristics), denial of Family and Medical Care Leave, marital status, sex (including pregnancy, childbirth, breastfeeding or related medical condition), gender, gender identity, gender expression, age 40 or over, military or veteran status, sexual orientation, genetic information or any other bases protected by federal (including but not limited to Title VI and Title VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990), state or local law. The University does not discriminate on these bases, or any other basis protected by law, in the administration of any of its education or admissions policies, scholarship or loan programs, athletics, and other school-administered policies and programs, or in its employment policies and practices. All University policies, practices, and procedures are administered in a manner consistent with LMU's Jesuit identity and character. To learn more about the University's Statement of Non-Discrimination policy and related grievance procedures, click here. To report questions or concerns about sex-based discrimination, please contact titleix@lmu.edu or 310.568.6105. To learn more about Federal & State Employment Notices, click here:

Administrative Coordinator - Counseling.

more at Lmu.

Fieldwork Instructor, Special Education

LMU Extension Educator

Fieldwork Instructor – BCLAD, Spanish

similar roles.

Assistant Clinical Professor-1

IT Finance and Governance Student Assistant

Global Business Finance Manager

Director of Counseling Field Experience and Compliance

Coordinator - Operations, Finance & Administration

Project Accountant (Defence)