The primary focus of this position is to provide support, training, and work direction to team members.  The Associate Customer Service Supervisor monitors the team and individual performance and reviews areas that need improvement.  Work Schedule & Location Position based in Retiro, Buenos Aires. Hybrid Position Monday-Friday, 8:00 AM to 5:00 PM CST schedule, with flexibility to provide occasional weekend support when business needs require. What’s in it For You: The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments The ability to make an impact and shape your career with a company that is passionate about growth The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best What You Will Do: Supports supervisor in helping manage day-today activities of Customer Service Group ·Provides feedback to supervisor on daily workload to help set priorities for employees to meet daily deadlines within own work group/project team Decisions primarily impact own work group/project team and may potentially impact other work groups/project teams Creates and maintains scheduled and Key performance indicators for the Customer Service Groups Troubleshoots systems when issues arise Develop, create, and facilitate training procedures. Ensures all processes and procedures are documented and adhered to Provide training and support for new and existing employees Demonstrates knowledge of complex scenarios related to the order-to-cash process Provides supervision, work direction, and feedback on the daily processing of customer orders, returns, and inquiries Minimum Qualifications: Advanced English proficiency (oral and written) 3-5 years customer service or business-related experience required 1-3 years of people leadership experience Strong analytical skills Experience with Microsoft Office Suite software (Excel, Word, and Outlook) Excellent problem solving, investigation and troubleshooting skills Ability to work independently in a fast-paced environment Internal Associates applying to this role must currently work within the North America Customer Service department Preferred Qualifications: SAP experience Must be able to work successfully in a highly structured environment Strong oral and written communication skills Ability to interact professionally with others in a multi-division environment Critical attention to detail and highly dependable Ability to prioritize workflow while utilizing strong time management skills Ability to handle multiple tasks at once Ability to exercise good judgment in decision making A trusted partner at nearly three million customer locations, Ecolab (NYSE:ECL) is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. Building on a century of innovation, with an annual sales of $15 billion and more than 48,000 associates, Ecolab delivers comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. When you come to work at Ecolab, you get to take on some of the world’s most meaningful challenges and have the opportunity to learn and grow, shape your career, make an impact and quickly see the importance of your work.   For more Ecolab news and information, visit www.ecolab.com.

Associate Customer Service Supervisor.

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